Front Office Associate

Nystrom & Associates, Ltd.; Eden Prairie (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading mental health care provider as a Front Office Associate, being the first point of contact for patients. Your role includes answering calls, scheduling appointments, and ensuring a welcoming environment. This entry-level position offers opportunities for growth and a supportive work atmosphere.

Benefits

Medical & Dental insurance

Paid Time Off (PTO)

401(K) with employer matching

Tuition discounts at partner schools

Qualifications

• Experience in healthcare preferred.
• Ability to prioritize in a fast-paced environment.

Responsibilities

• Interact with patients and visitors professionally.
• Check-in patients and collect payments.
• Coordinate care by scheduling appointments.

Skills

Communication

Interpersonal Skills

Attention to Detail

Ability to Manage Stress

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Join to apply for the Front Office Associate role at Nystrom & Associates, Ltd.

2 days ago Be among the first 25 applicants

Join to apply for the Front Office Associate role at Nystrom & Associates, Ltd.

Brief Description

As a Front Office Associate, you will be the first point of contact while answering phones, cheerfully greeting clients, registering and scheduling clients, collecting co-pays, and acting as a liaison between our mental health professionals and our patients. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. You will play an important part in that process by actively listening to patients' needs and showing empathy to every patient you speak with.

About Nystrom & Associates

Nystrom & Associates is a team of mental health professionals specializing in psychiatric evaluations, clinical social work, and family therapy. Founded in 1991, we offer outpatient substance use disorder programs, psychological testing, and behavioral health and medication management services.

Hours: (Must be able to work one of the following shifts)

• Monday - Wednesday 9:45AM - 6:45PM, Thursdays 9:45AM - 6:15PM, Fridays 9:45AM - 4:15PM

Job Duties

• Interact with patients and visitors professionally and warmly
• Answer inbound and make outbound calls, respond to inquiries, provide accurate information, or triage as needed
• Check-in patients, verify demographic info, provide paperwork, and collect payments
• Coordinate care by scheduling appointments and collaborating with providers using multiple systems
• Maintain a clean and organized front desk and waiting area
• Handle patient concerns with empathy and collaborate with leadership to resolve issues
• Perform administrative tasks like filing, scanning, faxing, mailing
• Attend meetings and trainings
• Other duties as assigned
• Strong communication and interpersonal skills
• Ability to manage stress and handle escalated situations
• Work with confidential information

Benefits

• Medical & Dental insurance
• Paid Time Off (PTO)
• Paid Holidays
• Opportunities for growth and advancement
• HSA and FSA options
• 401(K) with employer matching
• Supplemental insurances
• Employee Assistance Program
• Free Term Life Insurance
• Tuition discounts at partner schools

Requirements

• High school diploma or equivalent
• Experience in healthcare preferred
• Ability to prioritize in a fast-paced environment
• Attention to detail
• Positive attitude
• Proficiency in Microsoft Office and technology
• Strong communication skills
• Ability to handle confidential information

Summary

• Compensation depends on education, experience, and other factors.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Mental Health Care