Front office Associate

RAYUS Radiology; Blaine (MN); Sur place; USD 23 000 - 32 000; Temps partiel

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401k with company match

Life Insurance

Disability Insurance

Tuition Reimbursement

Adoption Assistance

Pet Insurance

PTO and holiday pay

Résumé du poste

RAYUS Radiology in Blaine, MN is seeking a Front Office Associate to greet and register patients, answer calls, schedule imaging appointments, and handle payments in a cheerful, professional manner.

This part-time role is Monday and Wednesday 9:00am-2:00pm with every other Friday and Saturday 7:30am-3:00pm. Ideal candidates have a High School Diploma and at least one year of customer service experience; proficiency with Microsoft Office is a plus.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of customer service experience.
• Proficient in using computer systems and typing.
• Working knowledge of Microsoft Office Suite (Outlook, Word, Teams, Excel).

Responsabilités

• Greet and check-in patients, process payments and co-pays as needed.
• Answer phones and route calls to Center Team Members.
• Register patients and schedule imaging appointments.
• Relay scanner status and clinic information to patients and staff.
• Maintain lobby area and office supplies; assist with general cleanup.
• Fax/scan reports, billing information, and medical releases as requested.
• Complete patient appointment confirmations and provide preparation instructions.

Connaissances

Customer Service

Communication

Typing

Formation

High School Diploma

Outils

Microsoft Office

Outlook

Word

Excel

Teams

Description du poste

RAYUS now offers DailyPay! Work today, get paid today! The pay range for this position is $17.00-$23.27 based on direct and relevant experience.

RAYUS Radiology is looking for a Front Office Associate to join our team. As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.

This is a part-time position working Monday and Wednesday from 9:00am-2:00pm and every other Friday and Saturday 7:30am-3:00pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Registration (55%)

1. Greet and checks-in patients scheduled for imaging services; processes payments and copays as needed
2. Answer phones and handles calls in an efficient and friendly manner
3. Field phone calls appropriately for Center Team Members
4. Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information
5. Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
6. Order office supplies as needed
7. Maintain supply of patient information sheets
8. Push patient imaging via electronic interfaces
9. Complete patient appointment confirmation calls and provide preparation instructions to patients
10. Fax/scan reports, billing information, and medical release forms as requested

Scheduling (20%)

1. Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
2. Enter and submit patient exam orders
3. Verify patient exam orders match exam schedules
4. Schedule referrals and ensures proper authorizations are obtained
5. Schedule walk-in patients
6. Process requests for image orders and CDs from both the referring physicians and patients
7. Maintain an up-to-date and accurate database of all current and potential referring physicians

Insurance (20%)

1. Verify patient's insurance coverage
2. Pre-certify all patient exams with the patient's insurance company
3. Obtain insurance authorizations
4. Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
5. Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

Completes other tasks and projects as assigned (5%)

Required:

1. High School Diploma, or equivalent
2. One (1) year of Customer Service experience
3. Proficient in using computer systems and typing
4. Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel

Preferred:

1. Previous medical office experience
2. Medical terminology and office background
3. Insurance knowledge
4. Bilingual

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.

DailyPay implementation is contingent upon initial set-up period.