Front Office Assistant, Sr - Arnold Palmer Hospital, Craniofacial Specialty Practice - Downtown[...]

Orlando Health; Orlando (FL); On-site; USD 35,000 - 65,000; Full time

Job summary

Join Orlando Health as a Senior Front Office Assistant where you will support the Craniofacial Specialty Practice. In this pivotal role, you will perform scheduling, serve as a liaison, and ensure compliance in a dynamic medical environment. Ideal candidates will bring medical office experience and bilingual skills in English and Spanish.

Qualifications

• Two years' experience in a medical office environment is required.
• Familiarity with ICD & CPT coding is necessary.
• Ability to multitask and handle administrative duties effectively.

Responsibilities

• Manage scheduling and administrative functions in a medical office.
• Act as a liaison between patients, doctors, and insurance companies.
• Ensure compliance with health standards and maintain organized office.

Skills

Bilingual: English/Spanish

Medical office experience

Communication skills

Education

High School graduate or equivalent

Typing speed of approximately 30 wpm

Job description

Front Office Assistant, Sr - Arnold Palmer Hospital, Craniofacial Specialty Practice - Downtown Orlando

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Front Office Assistant, Sr - Arnold Palmer Hospital, Craniofacial Specialty Practice - Downtown Orlando

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Position Summary

Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care medicine, as well as more than 30 pediatric subspecialties, women’s health, primary care and the largest hospitalist program in Florida.

Orlando Health Medical Group is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory/physician office operating under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager and/or the Practice Site Supervisor.

Bilingual: English/Spanish preferred.

Responsibilities

Essential Functions

• Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.
• Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.
• Performs word processing and spreadsheet data.
• Performs charge entry and cash handling.
• Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
  
  

Other Related Functions

• Participates in Quality Assurance and Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies.
• Maintains a clean, safe and organized office.
• Act as a Liaison to assist office billing service as requested.
  
  

Qualifications

Education/Training

• High School graduate or equivalent.
• Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
• Knowledge of ICD & CPT.
  
  

Experience

• Two (2) years’ experience in a medical office environment.
• Bilingual: English/Spanish preferred.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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