Front Office Assistant - Riverview, FL

Florida Medical Clinic; Wesley Chapel (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Florida Medical Clinic is seeking a Front Office Assistant to support daily operations of our physician office. Responsibilities include scheduling appointments, obtaining patient information, and ensuring compliance with policies. The ideal candidate should have a high school diploma and six months of relevant experience in a clerical or customer service role. Join our team to help provide excellent patient care and support.

Benefits

Tuition reimbursement

Comprehensive health benefits

Up to 5% employer match on retirement contributions

Four weeks of paid parental leave

Flexible leave options

Fertility benefits and adoption assistance

Qualifications

• Six months experience in a clerical office or customer service setting is required.
• High School diploma or equivalent educational qualification is necessary.

Responsibilities

• Schedules patient appointments and obtains required authorizations.
• Maintains accurate patient demographic and insurance information.
• Processes requests for medical records according to policies.

Skills

Customer Service

Communication

Attention to Detail

Education

High School graduate or equivalent

Job description

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

Education & Career Growth– Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.Health & Wellness– Comprehensive medical, dental, vision, free virtual visits, and well-being programs.Financial & Retirement– Up to5% employer matchon retirement contributions.Work-Life Balance–Four weeks of paid parental leave, PTO, and flexible leave options.Family & Pet Support– Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting

Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.