Front Office Assistant - Phoenix, AZ

Adelante Healthcare Inc; Phoenix (AZ); On-site; USD 32,000 - 48,000; Full time

Job summary

Join a forward-thinking healthcare provider as a Front Office Assistant, where your role will be pivotal in delivering exceptional customer service to patients. This position involves a variety of responsibilities, from managing patient check-ins and check-outs to verifying insurance eligibility and scheduling appointments. You will be part of a dedicated team that values quality, patient safety, and professionalism. If you thrive in a fast-paced environment and are passionate about making a difference in healthcare, this opportunity is perfect for you. Embrace the chance to grow and contribute to a community-focused organization that prioritizes patient care and engagement.

Qualifications

• High school diploma required; CPR certification needed.
• Experience in customer service or front desk roles preferred.

Responsibilities

• Greet patients and assist with inquiries.
• Schedule appointments and manage patient documentation.
• Verify insurance coverage and handle cash transactions.

Skills

Effective communication

Mathematical skills

Basic computer proficiency

Problem-solving

Multi-tasking

Education

High school diploma or GED

Tools

EPM (Electronic Practice Management)

Electronic Health Record

MS Office

Job description

Job Details

Job Location: Adelante Healthcare West Phoenix - Phoenix, AZ

Education Level: HS Diploma from accredited school

Salary Range: Undisclosed

Job Category: Health Care

Description

POSITION SUMMARY

The Front Office Assistant position provides direct customer service to patients. Duties include but are not limited to check-In and check-out of patients via EPM, verifies insurance eligibility, provide cashier services, schedule and confirm patient appointments, answer incoming phone calls, and perform all clerical activities, office supply maintenance, and scanning of medical records.

EXPECTATIONS

Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

• Inclusion
• Nurture
• Service
• Purposeful
• Integrity
• Resilient
• Engaged

Qualifications

ESSENTIAL SKILLS AND EXPERIENCE:

• High school diploma or GED from an accredited institution
• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
• Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication
• Proficient mathematical skills for use in a healthcare setting
• Basic computer proficiency to include Windows, MS Office, and internet
• Ability to problem solve in situations both independently or with support from team and/or leadership
• Ability to multi-task and work effectively in a high-stress and fast-moving environment

POSITION RESPONSIBILITIES

• Greet all patients and offer assistance with questions, or direct them to the appropriate person or location
• Responsible for answering the phone, greeting callers, establishing the reason for the call and resolving issues or referring to the appropriate person
• Maintain and distribute patient documentation in an organized manner
• Accurately enter all patient demographics and all other required information into the practice management system
• Obtain patient registration information and enter into the computer system
• Identify financial status of patients regarding sliding fee scale, insurance or discounts, referring to eligibility as needed
• Verify third-party payer coverage and billing information - insurance, etc.
• Prepare and balance individual financial daily batch for processing
• Accurate handling of cash drawer and daily receipts
• Schedule patient appointments for medical providers via the computerized PM
• Scan documents into electronic health record
• Knowledge of and participate in Adelante UDS measures, meaningful use metrics, and other quality initiatives by assisting with audits and other data collection
• Educate patients regarding services such as the Integrated care model, Patient Portal, and other specialty service lines within our organization and help them navigate access to these services

NONESSENTIAL SKILLS AND EXPERIENCE:

• Ability to communicate in more than one language
• Electronic Health Record experience
• One year of front desk or customer service experience

Additional Duties and Responsibilities

• Other duties as assigned
• Performed duties cross-functionally across all departments and with all medical providers
• Travel to other health centers to meet operational needs for provider and patient care coverage

Patient Centered Medical Home (PCMH) and Integrated Care Team (ICT)

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment that supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.

In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.