FRONT OFFICE ASSISTANT - NEWPORT BEACH OBGYN

Hoag Memorial Hospital Presbyterian; Newport Beach (CA); On-site; Full time

Job summary

An established healthcare provider is seeking a Front Office Assistant to support patient care activities in a dynamic and fast-paced environment. This role involves a variety of clerical duties, including patient interaction, scheduling, and maintaining accurate records. The ideal candidate will have strong communication skills, a keen attention to detail, and experience in a medical front office setting. Join a dedicated team committed to delivering world-class care and making a difference in the lives of patients. If you are passionate about healthcare and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• 1+ year of medical front office or equivalent administrative experience required.
• Knowledge of Microsoft Office Suite and healthcare database systems preferred.

Responsibilities

• Perform clerical duties and support patient care activities.
• Maintain patient confidentiality and assist with patient scheduling.

Skills

Clerical Skills

Typing Skills (35 WPM)

Customer Service

Communication Skills

Knowledge of Medical Terminology

Education

High School Graduate

Bachelor's Degree in Healthcare-related Field

Tools

Microsoft Office Suite

Healthcare Database Systems

Job description

Salary Range: $20.82 - $32.03 /hour. Actual compensation may vary based on geographic location, work experience, skill level, and education.

Primary Duties and Responsibilities

The Front Office Assistant performs a variety of clerical duties and front office operations in support of the patient care activities ensuring even patient flow and continuous communication within the department, referring physician offices and organization staff. Interacts with patients, their family members or surrogate decision makers, and the public courteously and according to established standards. Greets visitors and answers telephones. May collect copays, close the cash drawer and prepare month-end deposits. Collects initial demographic and clinical patient information and accurately enters it into the medical record. Compiles and prepares charts. Assists with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling. Follows through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff/supervisors. Maintains accurate information and utilizes various software, including department specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information. Ensures the patient chart has all the required paperwork prior to the patient’s procedure. As directed by medical staff, orders patient tests to be performed as needed during the patient stay.

The position may work in various departments as needed. Assists clinical staff as needed with patients and family members. Always maintains patient confidentiality. Participates in the continuous quality improvement process. Performs other duties as assigned.

Education and Experience

• High School Graduate or equivalent education and experience required
• Knowledge of Microsoft Office Suite, including Outlook, Word, Excel, required
• Clerical experience to include filing, calculator, and telephone skills required
• Typing skills of minimum 35 WPM required
• Minimum one (1) year of medical front office or equivalent administrative experience required
• Working knowledge of medical terminology and anatomy required
• Two years (2) medical front office experience preferred
• Experience within an acute healthcare system environment preferred
• Knowledge of healthcare database systems preferred
• Understanding of insurance procedures preferred
• Bachelor’s degree in a healthcare-related field preferred

Certifications Preferred

• BLS Certification

About Hoag

Hoag is a nonprofit, regional healthcare delivery system in Orange County, California. Delivering world-class, comprehensive, personalized care, Hoag consists of 1,800 top physicians, 15 urgent care facilities, 10 health and wellness centers, and two award-winning hospitals. Hoag offers a comprehensive blend of health care services that includes seven institutes providing specialized services in the following areas: cancer, digestive health, heart and vascular, neurosciences, spine, women's health, and orthopedics through Hoag's affiliate, Hoag Orthopedic Institute, which consists of an orthopedic hospital and four ambulatory surgical centers. Hoag is the highest-ranked hospital in Orange County by U.S. News & World Report and the only OC hospital ranked in the Top 10 in California, as well as a designated Magnet hospital by the American Nurses Credentialing Center (ANCC). For more information about Hoag careers, visit careers.hoag.org.

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.