Front Office Assistant - New Kensington, PA

Crossroads Treatment Centers; New Kensington (Westmoreland County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a Front Office Assistant in New Kensington, PA. The role involves providing exceptional customer service, managing patient intakes, and supporting daily operations in a fast-paced environment. Ideal candidates will have a high school diploma and experience in customer service or healthcare. This position offers a chance to make a daily impact on patients' lives while receiving comprehensive training and benefits.

Benefits

Medical, Dental, and Vision Insurance

PTO

401K options with matching

Annual Continuing Education Allowance

Life Insurance

Short/Long Term Disability

Paid maternity/paternity leave

Mental Health day

Calm subscription for all employees

Qualifications

• Experience in healthcare, addiction medicine, or office administration is preferred.
• Lived addiction experience is a plus.

Responsibilities

• Provide excellent customer service by checking in patients and receiving payments.
• Collect urine and saliva samples for drug screens as needed.
• Maintain daily financial records and reports.

Skills

Customer Service

Clerical Support

Education

High School Diploma or GED

Job description

Front Office Assistant - New Kensington, PA

Apply remote type: In-Center locations: Clarion, PA; New Kensington, PA

Full time, posted 2 days ago, job requisition id: R-103630

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. We are dedicated to providing accessible, high-quality, evidence-based medication-assisted treatment (MAT) to combat the opioid epidemic and support recovery. Our outpatient clinics are located across several states, serving over 26,500 patients. We aim to bring critical services to communities nationwide.

Day in the Life of a Front Office Assistant

• Provide excellent customer service by checking in patients, receiving payments, and assisting in daily operations.
• Maintain a friendly, professional attitude towards patients, offering a high-quality experience.
• Guide new patients through their intake process, ensuring a smooth experience.
• Collect urine and saliva samples for drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate with medical and clinical staff for patient intakes.
• Provide clerical and logistical support.
• Oversee patient accounts and financial responsibilities.

Education and Experience Requirements

• High School Diploma or GED required.
• Customer Service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, or office administration is preferred.
• Lived addiction experience is a plus.

Hours and Schedule

Flexibility to support weekends and evenings as needed. Expected hours are 37-40 hours per week. The primary location is New Kensington, with additional travel to Clarion.

Position Benefits

• Make a daily impact on many lives.
• Receive excellent training, especially if new to this field.
• Mileage reimbursement (if applicable), matching IRS rates.
• Participate in community events promoting belonging and education.
• Opportunity to save lives daily.

Benefits Package

• Medical, Dental, and Vision Insurance
• PTO
• Various 401K options with matching and no vesting period
• Annual Continuing Education Allowance
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees