Front Office Assistant - New Castle, Beaver, Butler, Grove City, and Natrona Heights, PA

Crossroads Treatment Centers; Grove City (Mercer County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a Front Office Assistant to enhance patient experiences across various clinic locations. The role demands excellent customer service skills, attention to detail, and the ability to manage patient accounts and financial responsibilities. Join a dedicated team making a daily impact in the lives of individuals seeking recovery support.

Benefits

Mileage reimbursement

Medical, Dental, and Vision Insurance

PTO

401K options with matching

Paid maternity/paternity leave

Mental Health day

Annual Continuing Education Allowance

Calm subscription for all employees

Qualifications

• High School Diploma or GED required.
• Customer service experience in a fast-paced environment preferred.
• Experience in healthcare or office administration preferred.

Responsibilities

• Provide excellent customer service during patient check-in.
• Guide new patients through their intake process.
• Maintain daily financial records and reports.

Skills

Customer service

Clerical support

Financial record maintenance

Education

High School Diploma or GED

Job description

Front Office Assistant - New Castle, Beaver, Butler, Grove City, and Natrona Heights, PA

Apply now for the Front Office Assistant position in New Castle, Beaver, Butler, Grove City, and Natrona Heights, PA

Location: In-Center, with travel to listed locations

Type: Full-time

Posted: 5 Days Ago

Requisition ID: R-103711

Crossroads Treatment Centers - Equal Opportunity Employer

Since 2005, Crossroads has been a leader in treating patients with opioid use disorder. We are committed to providing accessible, high-quality, evidence-based medication-assisted treatment (MAT) to help individuals start their journey to recovery. Our outpatient clinics are located across several states, serving over 26,500 patients. We value diversity and inclusivity in our workforce and patient care.

Day in the Life of a Front Office Assistant

• Provide excellent customer service during patient check-in, payment processing, and daily operations.
• Maintain a friendly, professional attitude and offer a "white glove" experience to patients.
• Guide new patients through their intake process.
• Collect urine and saliva samples for drug screening as needed.
• Maintain daily financial records and reports.
• Coordinate with medical and clinical staff for patient intake.
• Provide clerical and logistical support.
• Manage patient accounts and financial responsibilities.

Qualifications

• High School Diploma or GED required.
• Customer service experience in a fast-paced environment is preferred.
• Experience in healthcare, addiction medicine, or office administration is preferred.
• Lived addiction experience is a plus.

Hours, Schedule, and Travel

Must be available to travel to Beaver, Butler, Cranberry, Grove City, Natrona Heights, and New Castle. Flexibility to start as early as 7:00 am and as late as 9:00 pm is required.

Position Benefits

• Make a daily impact on many lives.
• Receive excellent training, especially if new to this field.
• Mileage reimbursement (if applicable), matching IRS rate.
• Participate in community events promoting belonging and education.
• Opportunity to save lives every day.

Benefits Package

• Medical, Dental, and Vision Insurance
• PTO
• Various 401K options with matching and no vesting period
• Annual Continuing Education Allowance
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees