Front Office Assistant - Neurology, Lake Mary

Orlando Health; Orlando (FL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Tuition Reimbursement

Retirement Savings

Paid Parental Leave

Job summary

Orlando Health is seeking a Front Office Assistant for the Orlando Health Medical Group - Neurology practice. This full-time role supports ambulatory office operations, including patient registration, telephone coverage, appointment scheduling, and referrals, under supervision of Practice Operations leadership.

The position requires a High School diploma and at least six months of clerical or customer service experience.

Qualifications

• High School graduate or equivalent is required.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting.
• Licensure/Certification: None.

Responsibilities

• Schedules patient appointments according to practice protocols and patient preference, including obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department policies and procedures.
• Adheres and assures compliance with Orlando Health policies and procedures.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrates a commitment to excellence and actively engages to improve patient satisfaction.
• Interacts with patients and families in a professional manner.
• Maintains regular, punctual attendance consistent with Orlando Health policies and applicable standards.
• Maintains compliance with all Orlando Health policies and procedures.

Skills

Customer service

Phone etiquette

Data entry

Education

High School graduate or equivalent

Job description

Position Summary

Department: Orlando Health Medical Group - Neurology

Status: Full-Time | 40 hours per week

Shift: Monday - Friday, 8am - 5pm

Title: Front Office Assistant

• Address of Practice: 392 Rinehart Rd STE 3050 Lake Mary, FL 32746*

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

All Inclusive Benefits (start day one)

Health/Dental/Vision/Life Insurance, Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

About OHMG

Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care medicine, as well as more than 30 pediatric subspecialties, women’s health, primary care and the largest hospitalist program in Florida.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting