Front Office Assistant Manager (Hotel) - Bossier City

Live! Casino & Hotel Maryland; Bossier City (LA); On-site; USD 52,000 - 72,000; Full time

Job summary

Live! Casino & Hotel Maryland is seeking a Front Office Assistant Manager to oversee the Front Office Department in Bossier City.

The role supervises Guest Service Agents, Rooms Control, Night Auditors, and Bell Persons, ensuring smooth front desk operations, deposits, and billing while maintaining guest satisfaction. The candidate should have 3–5 years of high-volume hotel front office experience with a four-year degree or equivalent, and be able to work in a venue with alcohol and smoking

Qualifications

• Three to five years of experience in high-volume hotel front office or room division management with a four-year degree or equivalent experience.
• Must be able to work in an alcohol and smoking environment.
• Must secure and maintain licensure as required by Louisiana Gaming Control Board or applicable entity.

Responsibilities

• Supervise front desk and guest services staff to ensure quality.
• Oversee the hotel room operations, deposits, and billing.
• Address guest service needs and resolve issues.
• Assist in budget management for the Front Office.
• Maintain occupancy levels in collaboration with the sales and revenue team.
• Participate in hiring for Front Office staff.
• Ensure effective communication within the team and maintain attendance records.
• Attend departmental meetings and liaise with leadership.

Skills

Guest service

Communication

Problem solving

Time management

Front office knowledge

Reservation procedures

Staff supervision

Budget awareness

Education

High School diploma or equivalent

Bachelor's degree in a related field

Job description

External Job Title

Front Office Assistant Manager (Hotel) - Bossier City

Overview

With our rapid projected expansion, the Live! Casino & Hotel Brand is searching for the right talent to grow with the organization and help drive our future success. The Front Office Assistant Manager is responsible for supervising and administering the operation of the Front Office Department.

Responsibilities

Where You'll Make an Impact:

• Responsible to the Front Desk Office Manager for successful performance of assigned duties .
• Responsible for the supervision and performance of Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons.
• Oversee the daily operation of services for the hotel room operations and the execution of deposits & billing.
• Address all guest service needs and resolve any service-related problems or issues. Assist front office staff in understanding guests' ever-changing needs and expectations.
• Knowledge of guests' needs assessments and quality standards for service. Order supplies to ensure proper par levels.
• Monitor team performance on an ongoing basis.
• Establish and maintain effective channels of communication with team members.
• Perform all administrative duties as necessary including attendance records & coaching and counseling.
• Address and follow through with all departmental maintenance and equipment needs.
• Assist in managing the budget for the Front Office. Ensure the safety and security of employees and customers.
• Maintain highest occupancy level working closely with sales and revenue management regarding group bookings and occupancy and rating related trends.
• Achieve measurable goals to ensure highest level of guest service/satisfaction.
• Review staffing levels to maintain budgeted levels employment.
• Delegate authorized and assigned responsibilities.
• Participate in the hiring process of Front Office staff to ensure best selection.
• Review rooms activities and promotional status with Hotel leadership.
• Meet with departmental directors and managers as necessary.
• Other duties as assigned.
• Ability to extend complimentaries in accordance with the property comp matrix.

Skills To Help You Succeed

• Able to communicate without impediment with guests and staff in all areas relating to guest service.
• Ability to analyze and interpret departmental needs and results.
• Knowledge of front office and reservation procedures and Innkeepers Laws.
• Ability to solve complex problems.
• Ability to perform assigned duties under frequent time pressures.
• Broad variety of tasks and deadlines requires an irregular work schedule.
• Ability to perform assigned duties in an interruptive environment.

Must-Haves

• High School education or equivalent.
• Three (3) to five (5) years of experience in a high-volume hotel, front office, reservations or room division management with a four (4) year degree in a related field or equivalent work experience.
• You will be exposed to an alcohol and smoking environment and must be able to work in such environment.
• Must have the ability to secure and maintain licensure as required by Louisiana Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live's operating standards.