Front Office Assistant - Johnstown, Altoona, Indiana, Somerset and Northern Cambria, PA

Crossroads; Johnstown (Cambria County); On-site; USD 30,000 - 40,000; Full time

Job summary

Crossroads Treatment Centers seeks a Front Office Assistant for its clinics in Johnstown and surrounding areas. This role involves checking in patients, maintaining records, and providing clerical support to ensure high-quality service in an impactful healthcare environment. The position is full-time and includes flexible scheduling across various locations.

Benefits

Medical, Dental, Vision insurance

401K options

Continuing Education allowance

Paid parental leave

Mental Health days

Qualifications

• Customer service experience in a fast-paced environment preferred.
• Healthcare, addiction medicine, or office administration experience preferred.
• Lived addiction experience is a plus.

Responsibilities

• Provide excellent customer service by checking in patients and receiving payments.
• Guide new patients through their intake process.
• Coordinate with medical and clinical staff for patient intake.

Skills

Customer service

Clerical support

Education

High School Diploma or GED

Job description

Front Office Assistant - Johnstown, Altoona, Indiana, Somerset and Northern Cambria, PA

Join to apply for the Front Office Assistant - Johnstown, Altoona, Indiana, Somerset and Northern Cambria, PA role at Crossroads.

Position Overview

Crossroads Treatment Centers is an equal opportunity employer dedicated to diversity and inclusion. Since 2005, we have been providing accessible, evidence-based medication-assisted treatment (MAT) for opioid use disorder across multiple states. Our outpatient clinics aim to prevent overdose deaths and promote long-term recovery.

Responsibilities

• Provide excellent customer service by checking in patients, receiving payments, and supporting daily operations.
• Maintain a friendly, professional attitude and offer a high-quality experience to patients.
• Guide new patients through their intake process.
• Collect urine and saliva samples for drug screens as needed.
• Maintain financial records and reports.
• Coordinate with medical and clinical staff for patient intake.
• Provide clerical and logistical support.
• Manage patient accounts and financial responsibilities.

Qualifications

• High School Diploma or GED required.
• Customer service experience in a fast-paced environment preferred.
• Healthcare, addiction medicine, or office administration experience preferred.
• Lived addiction experience is a plus.

Schedule and Travel

Flexibility to support weekends and evenings is required. The role involves 37-40 hours per week and travel to multiple locations in PA.

Benefits

• Impact lives daily and receive comprehensive training.
• Mileage reimbursement (if applicable).
• Participation in community events and outreach programs.
• Medical, Dental, Vision insurance, PTO, 401K options, Continuing Education allowance, Life Insurance, Disability, Paid parental leave, Mental Health days, Calm subscription.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Medical Practices

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