Front Office Assistant - Jewett Orthopedic Institute, Hunters Creek

Orlando Health; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Orlando is seeking a Front Office Assistant to support daily office operations. You will handle patient registration, appointment scheduling, and ensure compliance with organizational policies. Opportunities for professional development and a comprehensive benefits package are provided, including health insurance and tuition reimbursement.

Benefits

Medical, Dental, Vision

403(b) Retirement Savings Plan

Paid Time Off (Up to 5 weeks to start)

100% PAID Tuition & reimbursement

Paid Parental Leave

Life Insurance

Flexible Spending Account (FSA)

Qualifications

• High School diploma or equivalent required.
• Six months experience in clerical or customer service settings preferred.

Responsibilities

• Schedule patient appointments and obtain required pre-certifications.
• Process medical records requests and maintain compliance with policies.
• Answer phone calls and interact professionally with patients.

Skills

Interpersonal skills

Attention to detail

Communication skills

Education

High School graduate or equivalent

Job description

Position Summary

One of the region’s largest orthopedic and sports medicine providers, Orlando Health Jewett Orthopedic Institute’s world-class team of orthopedic surgeons and sports medicine physicians specialize in conditions and injuries of the spine, hand, upper extremities, foot, ankle and lower extremities, as well as joint replacement, concussions, interventional pain management, bone health and orthopedic trauma. The institute’s Downtown Complex brings the whole spectrum of orthopedic and spine care under one roof and includes an orthopedic specialty hospital featuring 75 private inpatient rooms, 10 advanced OR suites, and a research and innovation center with a bio skills lab and 3D printer. Institute physicians also lead a robust clinical research and education program. An adjacent medical pavilion houses a 63-exam-room outpatient clinic, imaging suite, physical therapy spaces and ambulatory surgery center. The institute also holds official medical roles with multiple athletic teams, sporting events and venues. In its first year of eligibility, the institute has been recognized for its positive workplace culture with Modern Healthcare’s Best Places to Work award.

Click here to learn more about Orlando Health Jewett Orthopedic Institute

Orlando Health Offers a Great Benefits Package That Includes

Medical, Dental, Vison

403(b) Retirment Savings Plan

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (Up to 5 weeks to start)

Life Insurance

Extended Leave Plan (ELP)

Family Care (child care, elder care, pet care)

Paid Parental Leave

Pet Insurance

Car Insurance

100% PAID Tuition as well as tuition reimbursment & monthly payments to help pay down any graduated school debt

Position Summary

ALL benefits start day one

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
  
  

Qualifications

Education/Training

• High School graduate or equivalent.
  
  

Licensure/Certification

• None.
  
  

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting