Front Office Assistant II

Bayhealth; Dover (DE); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

PTO

401(k) Matching

Health, Dental, Vision

Disability and Life Insurance

On Site Child Care

Educational Reimbursement

Health Care and Dependent Care FSAs

Voluntary Benefits

Job summary

Bayhealth is seeking a Front Office Assistant to greet patients, activate files, and guide them through a physician's schedule. The role supports daily operations, maintains records, and ensures accurate scheduling and billing processes in a busy medical office.

Qualifications include a high school diploma or GED, and 1 year of healthcare clerical experience; an Associate Degree is preferred. The position offers full-time hours with day/evening shifts and a competitive benefits package.

Qualifications

• Education: High School Diploma or GED.
• Experience: 1 year clerical, office, and/or customer service in a healthcare environment.
• Preferred: 2 years clerical/office/customer service in a healthcare environment.

Responsibilities

• Front desk, receptionist and registration duties to maintain efficient patient flow.
• Assist in daily office operations and mentor Front Office Assistant I as needed.
• Ensure timely scheduling of surgery patients; prepare patient for visit and provide pre-surgery instructions.
• Obtain insurance authorizations/referrals; collect payments for visits.
• Register patients in the system and maintain accurate medical records.
• Inform patients about billing, insurance, workers’ compensation and charges.
• Schedule new and established patient follow-ups; coordinate with other departments.
• Manage clinic schedules and Real Time Eligibility (RTE).
• Maintain filing and licensing/registrations; comply with HIPAA requirements.
• Perform general clerical duties and end-of-day reconciliation.
• Stay updated on insurance authorization/referral procedures.
• Cross-train to medical assistant functions if needed.
• Carry out other duties within scope as assigned.

Skills

Clerical skills

Customer service

Healthcare office experience

Education

High School Diploma or GED

Associate Degree (preferred)

Job description

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, a s well as stand -alone Emergency Department in Smyrna and a hybrid E mergency Department and Urgent Care in Milton . We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore . Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Location: 665 BAY ROAD,SUITE B

Status: Full Time 80 Hours

Shift: Day/ Evening

SALARY RANGE: 16.98 - 25.48 HOURLY

General Summary:

Front Office Assistants greet patients, activate patient files, and move patients through a pre-determined schedule of appointments at a physician's office. They are the first line of communication between a patient and a doctor, whether it's on the phone or in person. They answer questions and provide general information or may direct a patient to a person who can provide the information. Responsible for keeping, updating and maintaining records by getting the appropriate information from both patients and doctors.

Responsibilities:

• 1. Performs front desk, receptionist and registration duties, while demonstrating the ability to maintain efficient patient flow.
• 2. Assist the office in all aspects of the daily operation as needed including, but not limited to mentoring for Front Office Assistant I. Prepares the patient to the visit.
• 3. Ensure timely, efficient, and accurate scheduling of surgery patients by completing patient registration process for surgical patients. Facilitate instructions for pre-surgery and day-of surgery to patients.
• 4. Obtain insurance authorizations/referrals. Upon patient arrival, initiate proper forms for the medical and financial record. Obtain the patient and/or responsible parties’ signature where necessary. Collects payment for office visit.
• 5. Registers patient in system. Demonstrates the ability to maintain proper medical records.
• 6. Informs patients of practice policies regarding billing, insurance, workers compensation and charges.
• 7. Schedules new patient and established patient follow-up appointments. Coordinates patient appointments with other specialists or departments as directed.
• 8. Manages clinic schedules.
• 9. Completes Real Time Eligibility (RTE).
• 10. Maintains efficient filing and record maintenance system for required business, medical, and The Joint Commission (TJC) licenses/registrations. Follows all HIPAA requirements.
• 11. Perform general clerical duties as required.
• 12. Performs check out and end of day reconciliation functions.
• 13. Keep informed of current insurance authorization/referral procedures.
• 14. May be cross-trained to medical assistant functions.
• 15. All other duties as assigned within the scope and range of job responsibilities

Required Education, Credential(s) and Experience:

• Education: High School Diploma or GED
• Credential(s): None Required
• Experience:

  Required: One-year clerical, office, and/or customer service experience in a healthcare environment.

  Preferred: Two (2) years clerical, office, and/or customer service experience in a healthcare environment

Preferred Education, Credential(s) and Experience:

• Education: Associate Degree
• Experience:

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