Front Office Assistant FT/Days (8hr) - San Clemente w/ %241,500 sign-on bonus - (Job Number: ME[...]

MemorialCare; San Clemente (CA); On-site; Full time

Job summary

An established industry player in healthcare is seeking a Front Office Assistant to join their dynamic team in San Clemente. This role is vital in ensuring smooth operations at the front desk, assisting patients with their information forms, and verifying insurance eligibility. You will be part of a collaborative environment that emphasizes respect, innovation, and teamwork. With a competitive pay range and a $1,500 sign-on bonus, this position offers a chance to make a meaningful impact in the lives of patients while advancing your career in a supportive setting. If you are passionate about healthcare and customer service, this opportunity is perfect for you.

Benefits

Health Insurance Options

Shift Differentials

Bonus Opportunities

Qualifications

• 1+ years of customer service experience preferred, ideally in a medical office.
• Knowledge of insurance requirements and patient financial obligations.

Responsibilities

• Manage front office duties and patient interactions efficiently.
• Verify patient registration data and insurance eligibility accurately.
• Handle appointment scheduling and monitor patient waiting times.

Skills

Customer Service

Computer Management Systems

Insurance Verification

Patient Registration

Education

High School Graduate

Medical Terminology Certificate

Tools

EHR Systems

Job description

Front Office Assistant FT/Days (8hr) - San Clemente w/ $1,500 sign-on bonus - (Job Number: MEM007211)

Pay Competitive

Location: San Clemente, California

Employment type: Other

Job Description

At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. MemorialCare stands for excellence in healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary: Responsible for the front office duties in support of all medical practices as assigned utilizing the five (5) Simply Better steps with every patient and team member interaction.

Essential Job Outcomes:

• Ensure Pre-Arrival patient process is complete.
• Assist new patients with Patient Information Forms.
• Accurately verify patient registration data. Verify insurance eligibility prior to patient visit, collect and receipt payments accurately and follow through with all changes. Produce error-free batches which include counting and balancing in agreement with EHR.
• Maintain knowledge of insurance requirements including patient financial obligations.
• Demonstrate proficiency in computer management systems.
• Knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types.
• Confirm and reschedule all appointments as directed. Reschedule any bumped appointments. Process arrived, cancelled, rescheduled, and no-show appointments per protocol.
• Answer all calls within 3 rings. Screen and direct all incoming telephone calls in an efficient and professional manner.
• Monitor lobby for prolonged patient waiting by notifying appropriate party (patient/provider/nurse) when extended waiting time occurs. Notify Management of patient issues.
• Ensure patient areas are safe, clear, and free from hazards.
• Identify improvement opportunities, implement countermeasures, and escalate to appropriate management resource as needed.
• Receive, file, sort, and distribute all incoming and outgoing materials appropriately.
• Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability.
• “Other duties as assigned.”

Pay Range: $20.00 - $23.33

Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more... Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Experience

• One (1) year minimum of Customer Service in any field preferred.
• Prior medical office experience preferred.

Education

• High School graduate or equivalent required.
• Medical Terminology Certificate preferred.

About the company

MemorialCare is Orange & LA counties' leading integrated health system with the best doctors, urgent care, & pediatricians. Join our family & see the difference today!