Front Office Assistant - Downtown Phoenix

Center For Entrepreneurial Innovation (CEI); Phoenix (AZ); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is looking for a Front Office Assistant to join their dynamic team in Downtown Phoenix. This part-time role involves providing essential clerical and administrative support to ensure effective service delivery to clients and guests. The ideal candidate will excel in a fast-paced environment, demonstrating strong customer service skills and proficiency in office administration. You'll be responsible for managing communications, assisting with meetings, and maintaining a welcoming reception area. If you're looking to make a meaningful impact in a supportive and innovative environment, this opportunity is perfect for you.

Qualifications

• Proficient in office administration and quality customer service practices.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Perform receptionist functions including answering calls and greeting visitors.
• Assist in planning and preparing meetings and community events.

Skills

Office administration

Customer service

Oral communication

Written communication

Problem-solving

Stress management

Education

Experience in a professional environment

Tools

Microsoft Office

Google Apps

Spreadsheets

Job description

Front Office Assistant - Downtown Phoenix

Job Summary

The CEI Labforce Office Assistant at Connect Labs is responsible for providing secretarial, clerical and administrative support in order to ensure that services are provided to clients and guests in an effective and efficient manner.

Scope

This position works at the Connect Labs location, located at 850 PBC in Downtown Phoenix. Work contacts regularly include tenants, the CEI Lab Technician, Building Owner Employees, and Property Management Employees. Contacts also may include CEI Executive Director, CEI Assistant Executive Director, Marketing Assistant, mentors, CEI Selection Committee, guests, clients, city officials, various business and industry stakeholders, Small Business Development Center and other community agencies serving small business development, professional specialized service providers, and the general community attending weekly events and workshops.

Supervision Received

This position reports to the Director of Community & Industry Relations and the Labforce Laboratory Technician of CEI.

Duties

• Performs receptionist-type functions such as:
• Answer all incoming calls/emails and handle the inquiries whenever possible.
• Re-direct calls/emails as appropriate and take adequate messages when required.
• Greet, assist and/or direct visitors and the general public.
• Direct visitors by maintaining the community directories.
• Lead guests on informal tours of CEI/Connect Labs as needed.
• Maintain a safe and clean reception area and meeting spaces.
• Receive and process all meeting space requests from tenants.
• Receive and sort mail to appropriate tenants.
• Assist in the planning and preparation of meetings and events, including:
• Set up tables and chairs according to meeting type and/or request.
• Maintain amenities in meeting spaces and common areas.
• Oversee minor to moderate IT needs for meeting setup.
• Plan community events for tenants.
• Maintain an adequate inventory of office supplies and collateral materials.
• Provide word-processing and secretarial support.
• Support the CEI staff and Connect Labs Community Members.
• Contribute to team effort by accomplishing related results as needed.

Knowledge, Abilities, & Personal Attributes

The incumbent must have proficient knowledge in the following areas:

• Office administration.
• Strong understanding of quality customer service practices.
• Successful oral and written communication.
• Ability to work in a fast-paced environment.
• Ability to handle multiple tasks and prioritize to ensure deadlines are met.
• Proficient in using a computer and various software programs including Microsoft Office, Google Apps, spreadsheets, and customized databases.
• Professional handling of sensitive information.

The incumbent must demonstrate the following skills:

• Ability to work seamlessly within a team.
• Analytical and problem-solving skills.
• Effective verbal and listening communications skills.
• Computer skills at a highly proficient level.
• Stress management skills.

The incumbent must demonstrate the following personal attributes:

• Honesty and trustworthiness.
• Respectfulness.
• Cultural awareness and sensitivity.
• Flexibility.
• Sound work ethics.

Training & Experience

Experience in a professional environment is preferred but not required.

Special Conditions of Employment

Must be available to work Wednesday - Friday during regular business hours.

Working Conditions

The Office Assistant will spend long hours sitting and using office equipment and computers, which can cause muscle strain. The Office Assistant may also have to do some light lifting (up to approximately 25 pounds) of supplies and materials from time to time.

This description is intended to indicate the basic nature of the position and examples of typical duties that may be assigned. It does not imply that all positions will perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

Seniority Level

Entry level

Employment Type

Part-time

Industries

Education Administration Programs