Front Office Assistant - CPG Portage - Rural Health Clinic

LifePoint Health; Portage (Cambria County); On-site; USD 35,000 - 45,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Front Office Assistant to join their team at the Portage Rural Health Clinic. This role is pivotal in ensuring that patients receive exceptional service and care. You will be responsible for greeting patients, managing appointments, and handling sensitive information with confidentiality. The ideal candidate will possess strong customer service skills and a commitment to patient satisfaction. Join a passionate team that values professional growth and offers comprehensive benefits, making a significant impact on the community's health and well-being.

Benefits

Health (Medical, Dental, Vision) Benefits

401K Benefits

Competitive Paid Time Off

Tuition Reimbursement

Professional Development Opportunities

Qualifications

• High School Diploma required; preferred certifications in medical office roles.
• 3-5 years experience in a medical office setting preferred.

Responsibilities

• Assist physicians with patient care and ensure quality service.
• Verify insurance and demographic information during registration.
• Schedule appointments and maintain confidentiality standards.

Skills

Customer Service

Insurance Verification

Appointment Scheduling

Confidentiality Standards

Medical Record Management

Education

High School Diploma

Certification of Medical Secretary

Medical Office Assistant Certification

Tools

Epic

My Chart

Job description

Job Description - Front Office Assistant - CPG Portage - Rural Health Clinic (7479-8943)

CPP Primary Care is seeking a full-time Front Office Assistant for the Portage - Rural Health Clinic in Portage, PA. The FOA is responsible for assisting Physicians in providing good customer service and direction to all patients. This ensures quality health care and patient satisfaction to meet the needs of patient care. Patient care will range from children to geriatrics.

Who We Are:

People are our passion and purpose. Conemaugh Health System, of Duke LifePoint Healthcare, is the largest healthcare provider in west central Pennsylvania, serving over a half-million patients each year through the Conemaugh Physician Group and Medical Staff, a network of hospitals, specialty clinics and patient focused programs. Conemaugh Health System employs over 5,000 clinical and non-clinical staff, and over 450 physicians committed to providing the ideal patient experience.

Where We Are:

The city of Johnstown is home to high-performing schools and safe, affordable neighborhoods that make working, living, and raising a family special. There are many opportunities for educational advancement including the University of Pittsburgh at Johnstown, Saint Francis University, and Mount Aloysius College.

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Professional Development and Growth Opportunities
• And much more…

Qualifications:

1. Greets patients and families politely in accordance with CPG guidelines.
2. Obtains and verifies all insurance, demographic and financial information during the registration process and enters/updates the information in the registration system, in compliance with all regulations.
3. Answers telephones.
4. Schedules appointments.
5. Completes medical necessity screening on services and provides appropriate notification to patients.
6. Maintains confidentiality standards in dealing with patients and families while following customer service standards along with the CPG Vision and Values.
7. Receives and processes messages from providers/clinical staff through in-basket and patients through My Chart system in Epic and the telephone.
8. Checks out patients and schedules follow-up appointments, referrals, and diagnostic tests.
9. Obtains authorizations for diagnostic tests and referrals.
10. Collects and identifies co-pays, deductibles, co-insurance, self-payments, and past due balances at the time of service and posts to patient's account.
11. Scans outside test results to the order within the patient's chart.
12. Processes and routes incoming faxes, mail, and interoffice correspondence to physician/physicians and mid-level providers for sign off.
13. Scans signed off faxes, mail, and interoffice correspondence into the patient's record.
14. Processes medical record requests through Ciox.
15. End of day process includes: balancing cash drawer, taking deposits to the bank, and sending deposit information to the finance department.
16. Works queues (Charge Review, Claim Edit, Patient, Referrals, and Schedule Orders) daily.
17. Prints appointment report for the next day.
18. Controls drug representative traffic flow.
19. Maintains supplies.
20. Turns phones over at the end of the day.

Job Qualifications:

Education:

Required: High School Diploma.

Preferred: Certification of Medical Secretary, Medical Office Assistant or Medical Office Technician.

Experience:

Preferred: At least 3-5 years' experience in a medical office setting.

Certification/Licensure/Registration:

Preferred: Certification of a Medical Secretary, MOA or MOT; CPR certification.

EEOC Statement:

Conemaugh Health System is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because