Front Office Assistant - Coppell, Texas

MONKEY MOUTHS, LLC; Coppell (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Front Office staff member to join their compassionate team. This role emphasizes exceptional customer service, where you will greet families, assist in scheduling appointments, and maintain a welcoming environment. You will work closely with therapists and administrative staff to ensure smooth operations and uphold the company's commitment to excellence. If you are passionate about making a positive impact and thrive in a collaborative setting, this opportunity is perfect for you. Join a team that values integrity, respect, and compassion in every interaction.

Qualifications

• Strong customer service and communication skills are essential.
• Experience with scheduling and collaboration in a team environment.

Responsibilities

• Greet families and assist with appointment scheduling.
• Maintain company standards and communicate with various departments.
• Ensure cleanliness and organization of the clinics.

Skills

Customer Service

Communication Skills

Scheduling

Team Collaboration

Education

High School Diploma

Tools

Practice Perfect

Microsoft Outlook

Job description

Are you ready for new challenges and new opportunities?

Join our team!

At Monkey Mouths, our Mission is to Love Others Well. We strive for excellence in everything we do. By focusing on “Family First”, providing exceptional care, and fostering teams driven by integrity, respect and compassion, we can achieve the best possible outcomes in all situations. Your positive contribution to our culture is what allows our clinics to thrive.

As Front Office staff you will:

Administrative Duties:

1. Greet families at the front window and answer phones with care.
2. Assist families and therapists with scheduling, rescheduling, and canceling appointments using Practice Perfect.
3. Maintain company standards by enforcing our attendance policies.
4. Communicate well with other departments to gather information (authorizations, scheduling, billing, etc).
5. Utilize many websites and portals to obtain insurance information for families.
6. Collaborate with other team members including Speech Therapists, Occupational Therapists, Audiology, and Administrative Staff.
7. Attend trainings and meetings set by your Clinical Director, Supervisor, or Company Owner.
8. Actively communicate by email through Microsoft Outlook.
9. Utilize our payroll system to report time worked and request time off.
10. Ensure our clinics are neat and tidy.
11. Abide by all company Policies & Procedures.
12. Assume other projects and responsibilities as assigned by your supervisor.

Physical Requirements:

1. Must be able to lift at least 30lbs.
2. Must be able to read small print.
3. Must be able to interact verbally with children, caregivers, and the public.
4. Must be able to type on a keyboard.
5. Must be able to answer telephones.
6. Must be able to sweep/mop and perform general cleaning duties.