Front Office Assistant - Butler, Beaver, Grove City, New Castle, and Natrona Heights, PA

Crossroads Treatment Centers; Grove City (Mercer County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front Office Assistant to join their dedicated team. This role offers the chance to make a significant impact on the lives of individuals seeking recovery from addiction. You'll be responsible for providing exceptional customer service, assisting patients through their intake process, and maintaining financial records. The position requires flexibility, as you will support operations during evenings and weekends. With excellent training and a comprehensive benefits package, this is a fantastic opportunity to grow in a meaningful and rewarding career in healthcare.

Benefits

Medical, Dental, and Vision Insurance

PTO

401K options with matching

Annual Continuing Education Allowance

Life Insurance

Short/Long Term Disability

Paid maternity/paternity leave

Mental Health day

Calm subscription for all employees

Mileage reimbursement

Qualifications

• High School Diploma or GED required; customer service experience preferred.
• Experience in healthcare or office administration is a plus.

Responsibilities

• Provide excellent customer service and check in patients.
• Maintain financial records and coordinate with medical staff.
• Collect samples for drug screens and assist in daily operations.

Skills

Customer Service

Clerical Support

Financial Record Keeping

Communication Skills

Education

High School Diploma or GED

Job description

Front Office Assistant - Butler, Beaver, Grove City, New Castle, and Natrona Heights, PA

Apply remote type In-Center locations

Butler, PA Beaver, PA New Castle, PA Natrona Heights, PA Grove City, PA

Time Type

Full time

Posted On

Posted 4 Days Ago

Job Requisition ID

R-103423

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients.

Day in the Life of a Front Office Assistant

• Responsible for providing excellent customer service checking in patients, receiving payments, and assisting in daily operations.

• Maintain friendly, professional attitude towards patients, offer a “white glove” experience.

• Provide an exceptional experience by guiding new patients through their intake process.

• Collect urine and saliva samples for patient drug screens as needed.

• Maintains daily financial records and reports.

• Coordinates with medical and clinical staff to coordinate intakes.

• Provides clerical and logistical support.

• Oversees patient accounts and financial responsibilities.

Education and Experience Requirements

• At minimum, High School Diploma or GED required.

• Customer Service experience in a fast-paced environment preferred.

• Experience in healthcare, addiction medicine, office administration preferred.

• Lived Addiction experience is a plus.

Hours, Schedule, and Travel (if applicable)

It is expected that Front Office Assistants have flexibility to support on weekends and evenings. Expected hours for this role are 37-40 hours per week.

Position requires local travel between Butler, Beaver, and Natrona Heights.

Position Benefits

• Have a daily impact on many lives.

• Excellent training if you are new to this field.

• Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.

• Community events that promote belonging and education. Includes but not limited to community cookouts, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.

• Opportunity to save lives every day!

Benefits Package

• Medical, Dental, and Vision Insurance.

• PTO.

• Variety of 401K options including a match program with no vesting period.

• Annual Continuing Education Allowance (in related field).

• Life Insurance.

• Short/Long Term Disability.

• Paid maternity/paternity leave.

• Mental Health day.

• Calm subscription for all employees.