Front Office Assistant

Miracle-Ear; Georgia; On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

PTO and Holidays

Wellness Program

Professional development

Job summary

Miracle-Ear is seeking a Front Office Associate to manage the customer intake, support clinical operations, and drive store performance through schedule management. You will report to the Area Manager and help people rediscover all the emotions of sound while delivering excellent customer service.

The role offers compensation of $19/hour with a Monday-Friday, 8:30am-5:00pm schedule, Health & Financial benefits, PTO, holidays, and development opportunities through Ampli-Academy.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 2+ years administrative experience and 2+ years direct customer support.
• Appointment management: 2+ years with appointment setting and customer database management.
• Communication: Comfortable handling both inbound and outbound calls.
• Technical: Proficiency in Microsoft Office and Windows.

Responsibilities

• Manage the customer intake process and schedule appointments.
• Support store operations including inventory, billing, and inquiries.
• Drive customer appointments with outbound calls to prospects and customers.
• Assist in marketing efforts and sales of hearing aid accessories.

Job description

Job Description

Amp Up Your Career

We are seeking a Front Office Associate who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Miracle-Ear is a place where your expertise improves lives and accelerates your career.

In this role, you will manage the customer intake process, support clinical operations, and drive store performance through effective schedule management. Reporting to the Area Manager, you will act as a key pillar of our clinic team, helping people rediscover all the emotions of sound.

Compensation: $19/hour

Schedule:Monday-Friday, 8:30am-5:00pm

Benefits Offered:

• Health & Financial:Medical, Dental, Vision, 401(k) with company match, Health Savings Account, life insurance, family hearing aid benefits.
• Work-life Balance:Paid Time Off (PTO), Paid Holidays, volunteer time off and parental leave.
• Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP).
• Career Development:Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.

Responsibilities:

Customer Journey Management

• Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.

Store Administration & Operations

• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
• Ensure data accuracy and privacy by maintaining the customer database and remaining compliant with protected healthcare data regulations.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.

Retail Sales & Marketing Support

• Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.

Must-Have Qualifications:

• Education:High school diploma or equivalent.
• Experience:2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role.
• Appointment Management:2+ years of experience with appointment setting and customer database management.
• Communication:Comfortable handling both inbound and outbound calls.
• Technical Skills:Proficiency in Microsoft Office and Windows.

Preferred Qualifications:

• Experience working in a healthcare setting is preferred.
• Background in administration, reception, or customer service.
• Motivated to help drive sales goals and contribute to a purpose-driven environment.

Miracle-Ear has been in business for over 75 years, providing leading innovative hearing solutions that improve lives, relationships, and communities. With over 1,500 franchised and corporate-owned retail clinics across the U.S., we’re committed to connecting customers to the world of sound around them. Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need.

Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide, we are a team of diverse, innovative talent dedicated to improving lives through customer experience.

Amplifon Americas, headquartered in Minneapolis, MN, supports Amplifon Canada, Amplifon Hearing Health Care,