Front Office Assistant

Miracle-Ear, Inc.; Fort Mitchell (KY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Health Savings Account

Life insurance

Hearing aid benefits

Paid Time Off

Paid Holidays

Volunteer time off

Parental leave

Wellness Hub

Employee Assistance Program (EAP)

Continuous training

Job summary

Miracle-Ear, Inc. is seeking a Front Office Associate to manage customer intake, support clinical operations, and drive store performance. You will handle appointment scheduling, inquiries, billing basics, and promotional activities with a patient-first mindset.

The role emphasizes data privacy, teamwork across the clinic, and ongoing training through Ampli-Academy to grow in a purpose-driven hearing care environment.

Qualifications

• High school diploma or equivalent.
• 2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role.
• 2+ years of appointment setting and customer database management.
• Comfortable handling both inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Customer Journey Management: set appointment expectations, deliver quality experience, and confirm in-person/phone appointments.
• Store Administration & Operations: monitor inventory, billing/invoicing, handle inquiries and walk-ins, protect data privacy.
• Retail Sales & Marketing Support: assist in marketing efforts, office promotions, and sales of accessories.
• Provide routine after-care services, including troubleshooting and maintenance of devices.

Skills

Communication skills

Customer service

Appointment management

Data privacy awareness

Teamwork

Microsoft Office

Windows

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Amp Up Your Career

We are seeking a Front Office Associate who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Miracle-Ear is a place where your expertise improves lives and accelerates your career.

In this role, you will manage the customer intake process, support clinical operations, and drive store performance through effective schedule management. Reporting to the Area Manager, you will act as a key pillar of our clinic team, helping people rediscover all the emotions of sound.

Compensation: $17/hour

Schedule: Monday-Friday, 8:30am-5:00pm

Benefits Offered

• Health & Financial:Medical, Dental, Vision, 401(k) with company match, Health Savings Account, life insurance, family hearing aid benefits.
• Work-life Balance:Paid Time Off (PTO), Paid Holidays, volunteer time off and parental leave.
• Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP).
• Career Development:Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.

Responsibilities

Customer Journey Management

• Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.

Store Administration & Operations

• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
• Ensure data accuracy and privacy by maintaining the customer database and remaining compliant with protected healthcare data regulations.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.

Retail Sales & Marketing Support

• Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.

Must-Have Qualifications

• Education:High school diploma or equivalent.
• Experience:2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role.
• Appointment Management:2+ years of experience with appointment setting and customer database management.
• Communication:Comfortable handling both inbound and outbound calls.
• Technical Skills:Proficiency in Microsoft Office and Windows.

Preferred Qualifications

• Experience working in a healthcare setting is preferred.
• Background in administration, reception, or customer service.
• Motivated to help drive sales goals and contribute to a purpose-driven environment.

Miracle-Ear has been in business for over 75 years, providing leading innovative hearing solutions that improve lives, relationships, and communities. With over 1,500 franchised and corporate-owned retail clinics across the U.S., we’re committed to connecting customers to the world of sound around them. Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need.

Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide, we are a team of diverse, innovative talent dedicated to improving lives through customer experience.

Amplifon Americas, headquartered in Minneapolis, MN, supports Amplifon Canada, Amplifon Hearing Health Care, GAES, and Miracle-Ear bridging retail and insurance industries to provide comprehensive hearing well-being across Canada, LATAM, and the United States.

Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.

We are an equal opportunity employer and value diversity at our company. We do not discriminateon the basis ofrace, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.