Front Office Assistant

PT Partners LLC; Anchorage (AK); On-site; USD 41,000 - 66,000; Full time

Job summary

Une entreprise de soins de santé dynamique à Anchorage recherche un Assistant de Bureau énergique et bien organisé. Ce poste offre une occasion d'accueillir les patients et de gérer les dossiers dans un environnement orienté service, tout en développant vos compétences interpersonnelles et administratives dans un cadre professionnel stimulant.

Qualifications

• 1+ année d'expérience en département de dossiers médicaux préférée.
• Diplôme récent d'un programme de dossiers médicaux fortement préféré.
• Compétences informatiques en fuitant les fenêtres et les feuilles de calcul.
• Compétences en service client et interpersonnelles requises.

Responsibilities

• Accueillir et enregistrer les patients de manière professionnelle.
• Communiquer efficacement avec les patients et assurer le suivi des informations d'assurance.
• Maintenir les dossiers médicaux et gérer la remises des paiements.

Skills

Service client exceptionnel

Attention aux détails

Compétences interpersonnelles

Education

Diplôme de niveau secondaire ou GED

Tools

Windows

Spreadsheets

Traitement de texte

Job description

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Description

United Physical Therapy is seeking an energetic and well-organized individual. You must have excellent customer service skills and be proficient at multitasking.

Responsibilities Include, But Are Not Limited To

• Communicate effectively (in person and by phone) and courteously with patients, physicians and their office staff, insurance company representatives, peers, co-workers, and supervisors.
• Schedules patients for services(s) within established guidelines.
• Greets and register patients in a timely, professional and customer-focused manner.
• Explains the policies and procedures and billing processes to patient. Direct patient appropriately as needed.
• Tracks and obtains ongoing insurance verification/authorization information from payers and communicates this data to patient, admission staff and treatment team.
• Collects patient co-payment, co-insurance, and deductibles as well as related fees for supplies and services.
• Generates and maintains medical records.
• Responds to all requests for information according to established procedures.
• Discharges patients from the system.
• Assumes responsibility for and maintains the cash drawer system according to procedure.
• Maintains office and facility inventory and orders supplies as needed, following established procedures.
• As appropriate, attends and participates in clinic/management meetings and in-service education programs.
• Participates in training and cross training of all staff. Ensures competency of training to maintain efficient clinic operation.
• Participates in performance improvement activities. Adheres to policies regarding infection control, risk management, HIPAA and corporate compliance.
• Performs other duties as requested.
  
  

Requirements

QUALIFICATIONS: Requires a high school diploma, or GED. One or more years of experience in a medical records department or recent graduation from an accredited medical records program strongly preferred. Strong attention to detail and accuracy a must. Strong interpersonal skills with a focus on exceptional customer service required. Computer experience in windows, spreadsheets, and word processing preferred.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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