Front Office Agent VZ, TZ, Werkstudent (m/w/d/k.A.)

Ameron München Motorworld; New York (NY); On-site; USD 35,000 - 60,000; Full time

Job summary

Join a prestigious 5-star hotel where your personality and guest-oriented approach will shine. This role offers the opportunity to create unforgettable experiences for guests while being part of a dedicated team. With a focus on personal development and a supportive work environment, you'll thrive in a culture that values creativity and individuality. Enjoy comprehensive training programs, attractive working hours, and various employee benefits. Be part of an award-winning establishment that combines luxury with a warm, welcoming atmosphere. Apply now and embark on a rewarding career journey!

Benefits

Comprehensive training programs

Job ticket or travel allowance

Bike leasing (JobRad)

Employee rates for family & friends

Support in finding accommodation

Referral bonus for new hires

Above-tariff pay

Corporate health management

Cleansing coverage for work clothes

Balanced meals in team bistro

Qualifications

• Completed training or studies in hotel management.
• Initial professional experience at front office is preferred.

Responsibilities

• Ensure guest satisfaction from arrival to departure.
• Answer guest inquiries with a smile and provide insider tips.
• Support concierge services and assist where needed.

Skills

Guest-oriented service

Communication skills

Sales skills

Teamwork

Problem-solving

Education

Training in hotel management

Professional experience at front office

Student status for working student position

Job description

• You enjoy the sound of rolling suitcases and like to be a guest? Then inspire us with your personality, because with us you do not have to be able to know everything - you just have to want to learn!
• With your uncomplicated, cheerful and guest-oriented manner you will offer our guests a unique and unforgettable stay
• The phone rings in your ears, the lobby is full of guests and the registration forms are piling up - but you always keep a cool head
• You have the desire to develop yourself every day and to learn new things
• You have completed training/studies in the hotel industry, have already gained initial professional experience at the front office or are a registered student for a working student position

Your Passion:

• From arrival to departure - you ensure satisfied guests and impress with perfect insider tips
• With a smile in your voice you answer every question on the phone or pass it on
• You listen carefully and watch closely so that every guest sleeps in the right bed
• With your charming sales talent everyone likes to check into a higher room category
• You are an absolute team player and provide support where it is needed, e.g. with concierge services

Employee Benefits

• Appreciative corporate culture, personal development and encouragement of employees
• Comprehensive training and development program with over 100 different training modules
• Attractive working time options, individually tailored to your personal needs
• Job ticket or travel allowance
• Bike leasing (JobRad)
• Appealing employee rates and family & friends rates
• Support in finding your own apartment
• Referral bonus for newly recruited employees
• Above tariff pay and permanent employment contracts
• Corporate health management
• Cost- coverage for the cleaning of work clothes
• Individual acknowledgement of birthdays and anniversaries
• Cross training, task forces and team events
• Balanced and healthy meals in our team bistro
• Participation in the Corporate Benefits program

About the hotel

The 5-star Althoff Grandhotel Schloss Bensberg with 77 rooms and 34 suites has been a member of the Global Hotel Alliance since January 2025. The 1000 m² beauty and spa area belongs to the exclusive 4 elements spas. The Althoff Grandhotel Schloss Bensberg was awarded the Five Star Diamond Award and also received the Conga Award as the best event location in Germany.The Althoff Grandhotel Schloss Bensberg is home to the restaurant Vendôme, which is under the direction of Joachim Wissler. Awarded 2 Michelin stars, it is considered the best restaurant in Germany and is one of the best restaurants in the world.In addition to the 2 Michelin stars, the Vendôme has also been awarded 5 red toques in the Gault-Millau restaurant guide as well as 5 Feinschmecker "F".

Then apply now!

We look forward to receiving your documents. You are welcome to tell us your salary expectations in this context.

Working at Althoff - that means being a proud part of an excellent and dedicated team. It means to be able to apply your personality and individual skills. It means being encouraged, supported and appreciated.Althoff Hotels stands for highest quality and professionalism. A claim that is filled with life by each and every one of our employees, day after day. We invest a significant amount in this: in extensive further training opportunities and the cultivation of a working environment that leaves room for creativity and individuality, and that is shaped by openness and trust.Working at Althoff - that means being a proud part of a success story. With us, the best of different worlds come together: the reputation and diversity of an international hotel and the security of an owner-managed company. A living tradition and a high degree of freedom to develop and grow in our house.