Front Office Agent

InterContinental; Town of Florida (NY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

InterContinental in Doral is seeking a Front Desk Agent to greet guests, manage reservations, and coordinate with housekeeping to ensure a seamless stay.

You’ll process check-ins/check-outs, verify payments, and upsell services while delivering exceptional guest experiences.

Qualifications

• Experience as a Front Desk Agent, Receptionist, or similar role preferred.
• Excellent communication and organization skills.
• Familiarity with booking platforms (Booking.com, TripAdvisor, etc.).
• OPERA experience is a plus.
• A positive attitude and desire to grow in hospitality.

Responsibilities

• Perform all check-in and check-out procedures
• Manage online and phone reservations
• Verify payment methods and handle guest accounts
• Register guests and gather essential stay details
• Welcome guests and assign rooms
• Share information on rooms, rates, amenities, and local attractions
• Resolve guest concerns professionally and promptly
• Coordinate with Housekeeping to ensure room readiness
• Support group bookings, VIP guests, and event attendees
• Upsell hotel services and amenities when appropriate
• Maintain accurate booking and payment records

Skills

Front Desk experience

Guest services

Communication skills

Reservations handling

Booking platforms

Tools

OPERA

Job description

The First Door to a World of Growth in Hospitality

Front Office Agent

Doral, FL, US

30 days ago Requisition ID: 1045

At our hotel, the Front Desk is more than a job—it’s where journeys begin. For our guests and for your career. If you’re passionate about people, growth, and possibility, this is your moment to step into hospitality and discover what you’re capable of.

We live by four simple but powerful ideas:

• Inspire Incredible- Create memorable moments for every guest, every day.
• Discover- Learn, explore, and grow in a dynamic hospitality environment.
• Empowerment- Your voice, ideas, and ambitions matter here.
• Possibility- The Front Desk is your gateway to endless opportunities in hospitality.

The Role: Front Desk Agent

As ourFront Desk Agent, you are the first smile, the first hello, and the first connection to our brand. You’ll serve as our guests’ main point of contact while helping deliver a smooth, welcoming, and unforgettable stay.

What You’ll Do

• Perform allcheck‑in and check‑out procedures
• Manageonline and phone reservations
• Verify payment methods and handle guest accounts
• Register guests and gather essential stay details
• Welcome guests and assign rooms
• Share information onrooms, rates, amenities, and local attractions
• Resolve guest concerns professionally and promptly
• Coordinate withHousekeeping to ensure room readiness
• Supportgroup bookings, VIP guests, and event attendees
• Upsell hotel services and amenities when appropriate
• Maintain accurate booking and payment records

What You Bring

• Experience as aFront Desk Agent, Receptionist, or similar role preferred
• Excellentcommunication and organization skills
• Familiarity with booking platforms (Booking.com, TripAdvisor, etc.)
• OPERA experience is a plus
• A positive attitude and desire to grow in hospitality

Why You’ll Love Working with Us - Incredible Health Benefits

• $0 Copays
• $0 Deductibles

Because your health and peace of mind matter.

The Front Desk is thefirst door to a world of possibilities-from leadership roles to cross‑training and long‑term hospitality careers.

Additional Requirements

If you’re ready toinspire incredible moments,discover your potential, feelempowered, and step into a future full ofpossibility, we’d love to meet you.

Job Type: Full-time

Pay: From $16.00 per hour

• 401(k)
• 401(k) matching
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Ability to Commute:

• Doral, FL (Required)

Ability to Relocate:

• Doral, FL: Relocate before starting work (Preferred)