Front Desk Agent (PT)

Peregrine Hospitality; Norfolk (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

Peregrine Hospitality is seeking a Front Office Agent in Norfolk to greet guests, manage check-ins/outs, and handle cashiering with accuracy. You will inform guests about hotel services and local attractions, while balancing payments and resolving issues to ensure a memorable stay.

The role requires strong communication, multitasking, and teamwork. You will collaborate with management to uphold safety, brand standards, and guest satisfaction, supporting revenue through upselling and excellent

Qualifications

• Register guests into the computer system with accuracy.
• Balance cash drawer and maintain accurate records.
• Provide information about hotel facilities and local attractions.
• Handle check-out processes and various payment forms.
• Resolve guest complaints to ensure satisfaction.
• Maintain knowledge of hotel services and local area.
• Follow policies, safety standards, and brand procedures.
• Assist with upselling and promoting programs.
• Collaborate with management and coworkers.
• Perform additional duties as assigned.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests into the computer system and verify reservations.
• Handle cash and balance the cash drawer.
• Provide guests with information about facilities and local attractions.
• Assist guests with check-out and processing payments.
• Address guest complaints and resolve issues to ensure satisfaction.
• Maintain knowledge of hotel services, facilities, and the local area.
• Follow hotel policies, safety standards, and brand procedures.
• Promote upselling and marketing programs.
• Work with the team and support management.
• Maintain compliance with departmental policies and procedures.
• Perform any additional duties as assigned by management.

Skills

Guest services

Cash handling

Check-in / check-out

Multi-tasking

Communication

Teamwork

Local attractions

Upselling

Job description

Position Summary

As a

As a Front Office Agent, you are the first point of contact for guests, playing a crucial role in ensuring a positive and memorable stay. This position involves managing check-ins and check-outs, handling cashiering duties, and attending to guests' needs with prompt and personalized service.

Essential Functions

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
• Register guests into the computer system, verifying reservation details and processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check‑out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, brand standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co‑workers.
• Maintain knowledge of and comply with departmental policies, service procedures, 4 Keys service standards, and safety and security procedures.
• Perform all additional duties as assigned by management.

Skills And Abilities

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Must be detail oriented and able to multi‑task efficiently.
• Must be able to speak and understand and communicate the primary language(s) used in the workplace.
• General knowledge of the city where the hotel is located and its attractions.
• Extensive knowledge of the hotel, its services and facilities.
• Strong team player, able to partner with management and other employees in a professional manner.

Pay: The rate of pay for this position is $16

Physical Requirements & Working Conditions

The minimum physical requirements for this position include but are not limited to:

• Flexible and long hours sometimes required
• Must be able to lift and/or carry up to 50 pounds
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in‑person and phone conversation
• Ability to stand and walk for extended periods of time
• Ability to bend and twist, push and pull, stoop, and kneel

Disclaimer

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [e-mail]

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with

the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.

Peregrine Hospitality participates in E‑Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E‑Verify system.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.