Center Administration

humana; Surprise (AZ); On-site; USD 71,000 - 98,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Paid time off

Job summary

Humana's CenterWell Senior Primary Care is seeking a Clinic Center Administrator to lead a high-performing onsite team. You will orchestrate front office, clinical staff, and providers to ensure safe, reliable, patient-first care and an outstanding patient experience in Surprise, AZ.

You will guide clinic rhythm, maintain high reliability, coach staff, and use real-time data to make decisions that improve clinical quality and financial stewardship.

Qualifications

• Knowledge of clinic operations and patient care processes.
• Proficient computer literacy and EMR familiarity.
• Ability to lead teams, coach staff, and manage priorities.
• Use data to drive decisions and improve quality and efficiency.

Responsibilities

• Daily flow management: lead morning huddles and resolve real-time escalations.
• Quality & safety: conduct 5S walkthroughs and manage vaccine cold-chain logs.
• People leadership: conduct weekly one-to-ones, schedule staff, and ensure competency sign-offs.
• Administrative excellence: stabilize inbox aging, manage purchasing, and POS collections.
• Patient experience: own service recovery to resolve concerns the same day.

Skills

Team leadership

Flow management

Patient experience

Data-driven decisions

Compliance & safety

Conflict resolution

Communication

Tools

EMR systems

Job description

Become a part of our caring community

Why this role exists: To run a safe, reliable, patient-first clinic that delivers high-quality care and an outstanding experience by orchestrating people, processes, and technology across front office, clinical teams, and providers. The Center Administrator works onsite and reports to the Associate Operations Director.

Operational Orchestrator: You will guide a smooth clinic rhythm, ensuring on-time starts and fast resolution of flow bottlenecks. Safety Guardian: You will maintain a 'High Reliability Organization' culture, ensuring the clinic is audit-ready every single day. People Developer: You will build stable, engaged teams through structured coaching, clear expectations, and visible skill growth paths. Data-Driven Leader: You will use real-time data from reports to make informed decisions that improve clinical quality and financial stewardship.

What You Will Do:

• Daily Flow Management: Leading morning huddles to align the team and managing real-time escalations to maintain clinic rhythm.
• Quality & Safety Oversight: Conducting daily 5S walkthroughs (Sort, Set in order, Shine, Standardize, Sustain) and managing vaccine cold-chain and sterilization logs.
• People Leadership: Conducting weekly one-to-ones, managing staff schedules, and ensuring competency sign-offs via reverse shadowing.
• Administrative Excellence: Stabilizing 'inbox aging,' managing purchasing and waste reduction, and ensuring accurate point-of-service (POS) collections.
• Patient Experience: Owning the service recovery system to resolve patient concerns on the same day.

Use your skills to make an impact

Requirements:

Knowledge:

• Aware of how clinics operate and function for patient care
• Computer Literacy

Skills:

• Handle patient and partner concerns while maintaining trust and partnership
• Guide and support team members effectively
• Manage competing priorities and allocate time effectively
• Influence team behaviors and promote expected standards
• Manage competing partner need effectively
• Develop team performance over time
• Address and resolve conflict constructively
• Use data to guide decisions
• Identify root causes and implement effective solutions
• Manage financial performance of the center

Abilities:

• Ensure accuracy and completeness in information and processes
• Remain composed and effective under stress
• Choose appropriate responses in interpersonal situations
• Make decisions quickly in high-pressure situations
• Reflect on experience and improve over time
• Recognize risks and context in real time
• Understand how actions and processes connect across the system

Essential Personal Attributes are: Reliability, Integrity and Accountability.

Preferred:

Knowledge:

• Medicare structure, rules, reimbursement
• Regulatory compliance and patient privacy

Preferred Certifications:

• BLS/CPR, compliance with required EMR and quality-related training modules

Scheduled Weekly Hours 40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$71,100 - $97,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating in