Front of the House Staff (Full Time & Part Time)

Cafe Lami; Jericho (NY); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) Retirement Plan

Paid-time off (PTO)

Paid-sick leave (PSL)

Job summary

Cafe Lami in Jericho, New York is hiring Front of the House Staff for both full-time and part-time positions. Responsibilities include providing exceptional customer service, taking orders, and maintaining a clean and organized workspace.

Requirements include strong communication skills, cash handling experience, and multitasking ability. The role offers competitive pay rates ranging from $17 to $19 per hour, along with benefits such as health insurance, a 401(k) plan, and paid-time off.

Qualifications

• Excellent customer service and interpersonal communication skills.
• Familiarity with cash handling and POS systems.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide friendly and professional service to guests.
• Accurately take and process customer orders.
• Maintain cleanliness in the front-of-house area.

Skills

Customer service

Cash handling

Coffee preparation

Multitasking

Attention to detail

Job description

Front of the House Staff (Full Time & Part Time)

Job Category: GBK Non-Office-Employee

Requisition Number: FRONT007397

• Posted: May 14, 2026
• Full-Time

Locations

Showing 1 location

The Front of House Staff is responsible for providing excellent customer service, ensuring a welcoming environment, and supporting day-to-day café operations. This role involves taking orders, preparing beverages, handling cash, and maintaining a clean and organized workspace to ensure customer satisfaction and uphold brand standards.

Duties and Responsibilities:

• Provide a warm, friendly, and professional experience for every guest.
• Address customer inquiries and complaints efficiently and with a positive attitude.
• Accurately take and process customer orders.
• Handle cash and card transactions responsibly, ensuring accurate accounting of sales.

Beverage & Food Preparation

• Prepare beverages according to standard recipes and presentation guidelines.
• Assist with food presentation and packaging, ensuring it meets quality standards.

Maintenance of Cleanliness

• Keep the front-of-house area, including the counter, tables, and floor, clean and organized.
• Ensure that all equipment is maintained and sanitized in compliance with food safety regulations.

Inventory & Stock Management

• Monitor stock levels of consumables (cups, napkins, etc.) and report shortages.
  Assist with restocking and inventory organization as needed.

Upselling & Promoting Products

• Offer suggestions and recommend signature menu items or seasonal promotions to enhance the customer experience.
• Maintain knowledge of all products to confidently answer customer questions.

Adherence to Brand Standards

• Follow the café’s protocols and standards to maintain the brand’s quality and image.
• Contribute to an atmosphere that aligns with the bakery's welcoming and high-quality brand.

Job Requirements & Skills:

• Excellent customer service and interpersonal communication.
• Basic knowledge of cash handling and POS systems.
• Familiarity with basic coffee and beverage preparation.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and commitment to maintaining cleanliness.
• Previous experience in a customer service or hospitality role is an advantage but not required.
• Familiarity with food and beverage operations in a café or bakery setting.
• Health, Dental, Vision Insurance and EAP (Employee Assistance Program)
• 401(k) Retirement Plan with up to 5% match
• Life Insurance and AD&D (Accidental Death & Dismemberment)
• BTA Insurance (Business Travel Accident Coverage)
• Paid-time off (PTO) and Paid-sick leave (PSL)
• Celebration & Condolence Benefits
• Holiday Gift Certificates
• FSA (Flexible Spending Account)
• DCFSA (Dependent Child Care Spending Account)

All benefits are based on company policy

Pay Rates: $17 ~ $19

Store Hours: 9AM - 8PM

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.