Front-of-Store Security & Customer Advocate

Burlington Stores, Inc.; Danbury (CT); On-site; USD 19,252 - 27,420; Part time

Benefits offered by this job

Flexible hours

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. in Danbury is hiring a Shortage Control Associate to enhance store security and provide excellent customer service. The role involves monitoring store entrances, greeting customers, and conducting bag checks to prevent theft. Candidates should have 1+ years in customer service or related fields, with strong communication skills and the ability to maintain confidentiality. This is a part-time position offering a competitive wage of $16.94 per hour and the potential for benefits after a year of service.

Qualifications

• Proven ability to stand and walk for extended periods.
• Excellent communication with customers and co-workers.
• Ability to maintain confidentiality.

Responsibilities

• Stand at the front of the store, remaining vigilant.
• Greet every customer entering or exiting the store.
• Conduct bag checks to ensure safety standards.

Skills

Customer service

Communication

Leadership

Awareness of surroundings

Confidence

Education

1+ years in customer service or related field

Job description

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service!

As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high-risk areas will contribute to mitigating theft and creating a safe and enjoyable shopping environment.

You will engage with our customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting with eye contact and a smile with every interaction.

Your discipline, awareness of your surroundings, and commitment to maintaining safety and security standards will be critical as you monitor the entrance for the entire duration of every shift with a focus on reducing opportunities for theft, shoplifting, and other dishonest activities.

Your confidence, positive attitude and expertise in store shortage reduction programs will positively influence behaviors and allow you to effectively build trust and respect amongst customers and associates.

You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/or suspicious subject(s) to your Manager on Duty once identified.

Command Presence:

• Maintain a professional appearance at all times, wearing the designated dress standards, radio and earpiece
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security
• Create a secure environment and reduce opportunities for theft
  
  

Knowledge and Communication:

• Possess a knowledge mastery of top shortage areas and support programs aimed at theft reduction
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards
• Understand the role you play in keeping your store and assets safe and secure
  
  

Support and Guidance:

• Provide support in training associates on shortage reduction programs and processes
• Role-model safety as a top priority and address any unsafe practices promptly
  
  

Experience and Responsibilities:

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred
• Ability to stand and walk for extended periods of time and to visually monitor store environment
• Ability to maintain confidentiality is required
• Ability to review, analyze and comprehend business trends
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting
• Ability to work in a fast paced, high-pressure environment with detailed focus and disciplined decision making
• Excellent communication with customers and co-workers
• Excellent leadership skills that support fostering productive business relationships
  
  

Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required.

If you...

• are excited to deliver great values to customers every day;
• take a sense of pride and ownership in helping drive positive results for a team;
• are committed to treating colleagues and customers with respect;
• believe in the power of diversity and inclusion;
• want to participate in initiatives that positively impact the world around you;
  
  

Come join our team. You're going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $16.94 per hour - $16.94 per hour

Location 00126 - Danbury

Posting Number P1-1070863-10

Address 1 Padanaram Rd

Zip Code 06811

Position Type Regular Part-Time

Career Site Category Store Associate

Position Category Retail Store

Base Pay $16.94 - $16.94 per hour