Retail Loss Prevention Specialist

Burlington Stores, Inc.; Hoffman Estates (IL); On-site; USD 17,047 - 24,280; Part time

Job summary

Burlington Stores, Inc. seeks a Shortage Control Associate in Hoffman Estates, responsible for ensuring a secure shopping environment while delivering exceptional customer service. The ideal candidate will greet customers with a friendly demeanor, monitor entrances for theft prevention, and support associates with training on shortage reduction programs.

Flexibility to work nights, weekends, and holidays is essential. Competitive hourly pay of $15 reflects the importance of this role in protecting store assets.

Qualifications

• 1+ years of experience in customer service, hospitality, retail, or related fields.
• Ability to stand and walk for extended periods and visually monitor surroundings.
• Strong communication skills with customers and co-workers.

Responsibilities

• Maintain a professional appearance and greet customers warmly.
• Stand at the front of the store, vigilant and aware of surroundings.
• Communicate theft prevention protocols during store rallies.

Skills

Customer service

Theft prevention

Communication skills

Leadership

Attention to detail

Job description

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service!

As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high-risk areas will contribute to mitigating theft and creating a safe and enjoyable shopping environment.

You will engage with our customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting with eye contact and a smile with every interaction.

Your discipline, awareness of your surroundings, and commitment to maintaining safety and security standards will be critical as you monitor the entrance for the entire duration of every shift with a focus on reducing opportunities for theft, shoplifting, and other dishonest activities.

Your confidence, positive attitude and expertise in store shortage reduction programs will positively influence behaviors and allow you to effectively build trust and respect amongst customers and associates.

You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/or suspicious subject(s) to your Manager on Duty once identified.

Command Presence:

• Maintain a professional appearance at all times, wearing the designated dress standards, radio and earpiece
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security
• Create a secure environment and reduce opportunities for theft
  
  

Knowledge and Communication:

• Possess a knowledge mastery of top shortage areas and support programs aimed at theft reduction
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards
• Understand the role you play in keeping your store and assets safe and secure
  
  

Support and Guidance:

• Provide support in training associates on shortage reduction programs and processes
• Role-model safety as a top priority and address any unsafe practices promptly
  
  

Experience and Responsibilities:

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred
• Ability to stand and walk for extended periods of time and to visually monitor store environment
• Ability to maintain confidentiality is required
• Ability to review, analyze and comprehend business trends
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting
• Ability to work in a fast paced, high-pressure environment with detailed focus and disciplined decision making
• Excellent communication with customers and co-workers
• Excellent leadership skills that support fostering productive business relationships
  
  

Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required.

If you...

• are excited to deliver great values to customers every day;
• take a sense of pride and ownership in helping drive positive results for a team;
• are committed to treating colleagues and customers with respect;
• believe in the power of diversity and inclusion;
• want to participate in initiatives that positively impact the world around you;
  
  

Come join our team. You're going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $15 per hour - $15 per hour

Location 01028 - Hoffman Estates

Posting Number P1-1071345-1

Address 1009 N Roselle Rd

Zip Code 60169

Position Type Regular Part-Time

Career Site Category Store Associate

Position Category Retail Store

Base Pay $15 - $15 per hour