Front of House Team Member

Chick-fil-A; Springfield (OR); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Scholarship opportunities

Flexible scheduling

Learning from Operator and Leaders

Growth and development opportunities

Fun work environment

Competitive pay

Job summary

Chick-fil-A Springfield is seeking a Front of House Team Member to deliver warm, fast, and accurate service to guests while maintaining a clean, inviting dining area. You will greet customers quickly, ensure order accuracy, and support cross‑functional roles across POS, drive‑thru, and hospitality teams.

This role offers a positive, team‑oriented environment with opportunities for growth and development, including scholarship options and a schedule that emphasizes flexibility while keeping

Qualifications

• Hospitality mindset and guest-first approach.
• Clear communication with guests and team.
• Positive energy to maintain pace during service.
• Resilience handling busy periods and guest needs.

Responsibilities

• Deliver fast, accurate, and friendly service to guests.
• Maintain 100% order accuracy during shifts.
• Keep dining area, restrooms, and counters clean and inviting.
• Coordinate with POS, iPOS, Drive‑Thru and hospitality roles.
• Support team flow and guest recovery moments when needed.

Skills

Hospitality Mindset

Communication

Energy and Presence

Resilience

Job description

Looking for a minimum of 10-4 or 5-11 availability with at least 2 weekday availability

Preferred full-time candidates available afternoons and evenings

At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.

Position Type:

• Full-time $17/hr: Must meet certain availability thresholds
• Part-time $15.55/hr

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

FOH (Front of House) Team Member – Chick-fil-A Springfield

MISSION

To create moments of genuine hospitality by delivering fast, accurate, and friendly service that delights guests and builds lasting community impact.

OUTCOMES

Deliver Remarkable Hospitality

95%+ positive guest survey scores on friendliness and courtesy.

Greet guests within 5 seconds and maintain high relational energy throughout interactions.

Ensure Fast and Accurate Service

Achieve drive‑thru and front counter service goals (e.g., under 5 minutes total time).

Maintain 100% order accuracy during assigned shifts.

Uphold Clean and Inviting Guest Areas

Dining room, bathrooms, and counter areas are consistently clean, stocked, and welcoming.

Successfully execute table touch‑points and guest recovery moments when needed.

Support Team Culture and Guest Flow

Actively communicate with leaders and teammates to adapt to changing guest volume.

Assist in cross‑functional coverage (POS, iPOS, Drive‑Thru, Hospitality, Expo).

Contribute to a Fun and Uplifting Environment

Celebrate team wins, encourage teammates, and engage with joy—even during pressure.

COMPETENCIES

Role‑Based Competencies

• Hospitality Mindset: Genuinely enjoys people and knows how to make them feel seen.
• Communication: Speaks clearly, listens attentively, and adapts tone based on guest needs.
• Energy and Presence: Brings upbeat energy that enhances the pace and tone of service.
• Resilience: Able to recover quickly from stressful interactions or errors.

Cultural Competencies

• Think Others First: Looks for ways to bless and serve guests beyond expectations.
• Expect the Best: Maintains a positive, solutions‑focused mindset during high‑volume moments.
• Respond with Courage: Steps into awkward or challenging guest moments with grace and assertiveness.
• Value Results and Relationships: Balances pace and performance with empathy and connection.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.