Front of House Team Member

Wonder-c9247c0; New York (NY); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Employee Discount

Paid time off (PTO)

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Employer Health Savings Account (HSA)

Life Insurance

Employee Stock

Job summary

Mighty Quinn’s in New York is hiring Front of House Team Members to deliver exceptional guest experiences. You will work across cutter, sides, cashier and expeditor stations, ensuring fast, accurate service and friendly interactions. Training wage is $17/hour for 4 weeks, then $15/hour plus tips, with benefits and growth opportunities.

Join a fast-growing team with PTO, health coverage, 401(k), and employer HSA match. Weekend availability and strong customer service are key assets for success.

Qualifications

• 6+ months of experience in a fast-paced kitchen or customer-facing role.
• Ability to work with speed, accuracy and strong attention to detail.
• Willingness to learn multiple stations and cross-train.
• Food Handler Certification (or willingness to obtain) as required by local health departments.
• Must be legally authorized to work in the US and be 18+.

Responsibilities

• Set up the line and prepare it for service.
• Provide direct customer service with accurate, timely food orders.
• Handle POS transactions, cash and card payments with accuracy.
• Maintain cleanliness of the dining room and service line.
• Coordinate with BOH and team to ensure smooth operations during shift.

Skills

Customer service

Teamwork

Attention to detail

Food safety basics

Education

Food Handler Certification

Tools

POS system

Cash handling

Job description

About the RoleAt Mighty Quinn’s, a Wonder restaurant, we are passionate about delivering exceptional food and hospitality. As a Front of House (FOH) Team Member, you’ll play an essential role in creating an outstanding guest experience while delivering friendly, efficient service. Every FOH Team Member is cross-trained across multiple stations, including cutter, sides, cashier and expeditor, to ensure operational excellence and provide the best possible experience for every guest.Whether you’re looking to develop your hospitality skills, grow your career in restaurant operations, or become part of a fast-paced team, this is the place for you.Role DetailsPay Rate: $15.00 per hour plus tips post-training periodTraining Pay Rate: $17.00 per hourTraining time period of 4 weeksJob Location: MQ Forest HillsPosition Type: Full-time & Part-timeWhy You'll Love Working HereEmployee DiscountPaid time off (PTO)1.5x Pay on Company HolidaysMedical, Dental, and Vision Insurance100% Employer-Paid Life Insurance401(k) Retirement PlanEmployer Health Savings Account (HSA) MatchEmployee StockReal opportunities to grow into a Line Leader roleBe part of a fast-growing, stable company with new opportunities opening every weekNote: Some of our benefits vary by state and depend on the number of hours you work.ResponsibilitiesAll employees will be expected to fully and satisfactorily complete all applicable Shift Duties, as listed below.Set up the line and prepare it for serviceEngage in direct customer service to ensure accurate, timely preparation of a food orderFacilitate customer purchases by issuing register transactions and processing payments by cash and credit cardClean and maintain cleanliness of the Mighty Quinn’s dining roomComplete the breakdown and cleaning of the line, including all service line equipmentPerform any and all other tasks customarily required of a FOH food service employeeA willing attitude to go above and beyond in order to please all of our guestsAble to work well with co-workers in a way that builds effective team spiritShift DutiesA FOH Employee will be responsible for certain shift duties, which include, but are not limited to, the following:Opening DutiesRemoving all chairs from the tablesMaking sure all of the tables are clean, and chairs and neatly arrangedFill BBQ Growlers and place on all tables. (One bottle for every 4 chairs)Making sure the garbage receptacles are clean and empty, and stainless tops are in placeMaking sure all glass is clean: doors, windows, and sneeze guardEnsure the cleanliness of the back wall outside of the kitchen door near the bathroomsMake sure bathrooms are clean and stocked properlyFill soda machine with iceSet up Soda Station and Beer TapsBrew Tea: 5 Tea bags per brewTurn on Hot and Cold Holding Tables and set up accordinglyStock sides lowboy and make back-ups for the daySet up sani-bucketsFill cabinet underneath beer taps with folded napkinsSet Up Kitchen, including 2 oz. cups and lidsStock bottles of wine and wine cupsMake sure fry cups are ready for calling near the kitchen windowMake sure all paper goods, containers, utensils, etc. on the line and register are stocked and ready for the day as well as back-upsSet up simple syrup for iced teaSet up trays, including backups and prepare paper liners for the dayStock extra serving utensils in case the ones on the line get dirtyThroughout the shift·Provide accurate, friendly and efficient customer serviceCommunicate orders to BOH team members clearly and conciselyPerform all POS functions, including cash handling, with confidence and accuracyAnswer any questions customers may haveHandle stressful and challenging situations with patience and professionalismCommunicate openly with team members and Line Leaders regarding any questions or challengesClosing DutiesPut chairs up on tablesSweep floors including front vestibule and wood roomMop restaurant floor with blue mopEmpty and replace garbage cans, clean stainless tops with hot soapy water and sanitize. Bring all dirty trays to washerFully clean glass: doors, windows, sneeze guards etcRestock entire line and register area as well as back-ups underneathClean kitchen window door, and surrounding walls with hot soapy water and sanitizeClean drink cooler with hot soapy water and sanitize. Do not forget to clean glass, handles, sides and check bottom for spills and clean if necessary. Restock for following dayWrap left over ketchup and leave in fridge for next day and send holder and pump to dish washerRemove/melt extra ice from soda machine and soak nozzles overnight in hot water. Remove back grate and drain and bring to dishwasher. Fully clean machine, including the metal taps and sides. Wrap taps with saranClean back up fridge inside and out including handles. Restock for following dayMake back-ups for next dayPut all sides in clean pans/wrap/date/refrigerateFully clean all stainless surfacesRemove grates from drains and clean. Clean drains with hot soapy water, pour bleach water down drains and wipe down with sanitizerClean hand sinks with hot soapy water and pour bleach water down drain. Fill c-foldsWipe I-Pad screens with wet nap to remove greaseClean wall and ledge of window near the smoker behind the cutting stationWhen everything is finished, bring towels to backEvery team member is responsible for these duties before, during, and after their shift, and Line Leaders should be involved to the extent required at each location. Remember, customers come first, so if any employee sees something needs to be done and but can’t get to it, inform a Line Leader and they will get the job done!Note: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.Qualifications6+ months of experience in a fast-paced kitchen or customer-facing roleAbility to work with speed, accuracy, and strong attention to detailSolid organization, clear verbal communication, and ability to follow directionsTeam-oriented with basic knowledge of food safety and sanitation practicesWillingness to learn multiple stations and cross-trainRequirementsMust be at least 18 years of age and legally authorized to work in the USMust be able to lift 50 poundsMust be able to stand for a full shift while workingAbility to frequently bend, stoop, kneel, crouch, reach, and liftMust have weekend availabilityFood Handler Certification (or willingness to obtain) if required by State, County or Local Health Departments*This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)The interview will take place at Mighty Quinn's Barbeque.About WonderEverything’s on the menu at Wonder. Except compromise.Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.Join us as we work to make great food more accessible.Wonder uses an AEDT in its hiring process. Click here for more information.At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility.