Front Of House Team Member

Jaggers Restaurant Careers; Longview (TX); On-site; USD 12,398 - 21,352; Full time

Job summary

A popular local restaurant in Longview is seeking a Front Of House Team Member. This role involves taking orders, processing payments, and ensuring customer satisfaction in a fast-paced restaurant environment. Ideal candidates have strong communication skills and the ability to multitask. Starting pay ranges from $9.00 to $15.50 per hour, based on experience.

Qualifications

• Ability to accept responsibility and account for actions.
• Effective verbal communication.
• Clear and concise writing skills.
• Demonstrates integrity and ethical conduct.
• Ability to manage time effectively under pressure.

Responsibilities

• Take orders and process payments accurately.
• Prepare drinks and shakes according to recipes.
• Provide excellent customer service at all times.

Skills

Strong communication skills

Ability to multitask

Ability to read and follow a recipe

Exhibits excellent teamwork

Ability to read tickets and communicate with others

Speed and accuracy

Job description

Overview

Front Of House Team Member role at Jaggers Restaurant Careers.

Our MISSON: To put people at the heart of everything we do.

Our VALUES: Genuine Hospitality, Employee Development, Growth and Profitability, Operational Excellence, Products and Safety, Community Involvement.

Hourly pay rate: $9.00 - $15.50 per hour

Position Summary

Job Purpose: The FOH Team Member position is responsible for four separate functional areas including counter service, drive through order taking, drink order taking, and drive through window service. This position will take orders, process payments, and fill and refill drinks according to recipes and company procedures.

Responsibilities

• Drive Through Order Taker (Outdoor): Takes orders accurately and processes credit card payments in the drive thru line; understands the menu and is able to answer guest questions and troubleshoot basic guest concerns; uses a tablet to place orders using Point of Sale software; communicates effectively with other team members; understands and executes company guidelines for timeliness and accuracy.
• Counter Service: Takes orders accurately and processes credit card and cash payments; understands the menu, answers guest questions, and troubleshoots basic guest concerns; delivers guest orders to the appropriate table in a timely manner; assists in cleaning the dining room as assigned; uses a Point-of-Sale system to place orders accurately; understands and executes company guidelines for timeliness and accuracy.
• Drive Through Window (Indoors): Delivers guest orders and processes cash and credit card payments at the drive thru window; understands the menu, answers guest questions, and troubleshoots basic guest concerns; confirms order accuracy and quality before delivering to guests; understands and executes company guidelines for timeliness and accuracy.
• Drinks/Shakes: Prepares drinks and milk shakes according to company recipes and specifications; can read and use an order screen; understands and executes company guidelines for timeliness and accuracy.
• All Positions: Communicates effectively with guests and provides excellent customer service; adheres to back door security policies; understands teamwork and can assist other positions throughout the shift; maintains proper dress code and hygiene standards; maintains proper cleaning and sanitation standards; properly breaks down and cleans equipment at the end of the shift; ability to have fun at work.

Position Qualifications

• Accountability - Ability to accept responsibility and account for actions
• Communication, oral - Ability to communicate effectively with others using the spoken word
• Communication, written - Ability to communicate in writing clearly and concisely
• Ethical - Ability to demonstrate, conduct, and conform to a set of values and accepted standards
• Honesty/Integrity - Ability to be truthful and seen as credible in the workplace
• Time management - Ability to use available time to organize and complete work within given deadlines
• Working under pressure - Ability to complete tasks under stressful situations

Skills

• Strong communication skills
• Ability to multitask
• The ability to read and follow a recipe
• Exhibits excellent teamwork
• Ability to read tickets and communicate with others
• Speed and accuracy are a must

Physical Demands

• Stand (Constantly)
• Walk (Frequently)
• Sit (Occasionally)
• Handling (Constantly)
• Reach Outward (Constantly)
• Reach Above Shoulder (Constantly)
• Climb (Occasionally)
• Crawl (Occasionally)
• Squat or Kneel (Occasionally)
• Bend (Frequently)

Lift/Carry: 10 lbs or less (Frequently); 11-20 lbs (Frequently); 21-50 lbs (Frequently); 51-100 lbs (Occasionally); Over 100 lbs (Not Applicable)

Push/Pull: 12 lbs or less (Frequently); 13-25 lbs (Occasionally); 26-40 lbs (Not Applicable); 41-100 lbs (Not Applicable)

Work Environment

A restaurant environment

The Saxton Group, a franchisee of Jaggers, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

$9.00 - $15.50 per hour