Front of House Team Member

Pura Vida Miami Llc; Costa Mesa (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health & Wellness – Medical, Dental, V

Discounted Meals

Growth & Advancement Opportunities

401(k) Plan with Company Match

Job summary

Pura Vida Miami is hiring for a hospitality-focused team member to welcome guests, take orders, and ensure an exceptional dining experience. You will manage POS transactions, answer questions about the menu, and uphold high standards of service and presentation in a fast-paced environment.

The role emphasizes strong communication, teamwork, and a friendly attitude, with opportunities for growth and advancement within a diverse, equal-opportunity workplace.

Qualifications

• Previous experience in the hospitality/food service industry.
• Passionate about providing excellent customer service.
• Strong interpersonal and communication skills.
• Outgoing and friendly attitude.
• Ability to stand for long periods and lift up to 50 pounds.

Responsibilities

• Welcome guests and provide an inviting, memorable experience.
• Take orders using POS system accurately.
• Provide prompt and courteous answers to questions and requests.
• Have thorough menu knowledge, including ingredients, allergies, and benefits.
• Deliver food and beverages with high presentation standards.
• Regularly check on guests to ensure satisfaction and assist with duties as needed.
• Restock stations and maintain health and safety standards.
• Collaborate with the manager and team to ensure smooth operations and a positive work atmosphere.

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking

Stamina

Job description

We are a lifestyle brand!

We are on a mission to provide the world with simple, wholesome food and beverage items that fit today's lifestyle, offering an intimate, yet fast and consistent, experience to our customers.

We love and take pride in what we do, and we currently offer an exciting opportunity to join a thriving and ever-growing brand in this industry.

PRINCIPAL RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS:

• Welcome all guests as they enter the store and provide them with an inviting and memorable experience.
• Efficiently and accurately take customer orders using our POS system, ensuring all transactions are correct and complete.
• Provide the highest level of customer service, addressing any questions or requests promptly and courteously.
• Have a thorough understanding of our menu items, including ingredients, allergies and benefits, to help customers make informed choices.
• Deliver guests’ food and beverages, ensuring high standards of quality and presentation.
• Regularly check on guests at their tables to ensure they have everything they need and are satisfied with their dining experience.
• Assist in preparing and delivering delicious food to guests, maintaining high standards of quality and presentation.

• Restock stations regularly to ensure they are clean, organized, and fully stocked with necessary supplies.
• Follow all policies and procedures for health and food safety, ensuring an inviting environment for both guests and team members.
• Collaborate with your manager and team members to maintain smooth operations and a positive work atmosphere.
• Support with any additional duties assigned.

REQUIREMENTS:

• Previous experience in the hospitality and/or food service industry (e.g. restaurant, hotel, etc.)
• Passionate about providing excellent customer service.
• Strong interpersonal and communication skills.
• Fun and outgoing attitude!
• Restock stations and keep them clean and organized.
• Ability to work efficiently in a fast-paced environment and multitask effectively.
• May stand for long periods of time and lift up to 50 pounds.

BENEFITS:

• Health & Wellness – Medical, Dental, Vision, Telemedicine, and more.
• Discounted Meals
• Growth & Advancement Opportunities
• 401(k) Plan with Company Match

The general nature and level of work being performed by persons assigned to this job classification are contained in this job description. This job description should not be construed as an exhaustive list of all responsibilities, essential job functions, duties, skills required and other job requirements of personnel in this role. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed. Management reserves the right to assign or reassign duties and responsibilities to the job at any time.

Pura Vida Miami is proud to be an equal opportunity employer. We are committed to creating a workplace where diversity is celebrated and everyone feels welcome, regardless of race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, disability, veteran status, or any other legally protected characteristic. We believe that building a team with diverse perspectives and experiences makes us stronger, more creative, and more connected to the communities we serve.