Front of House Team Member

16 On Center LLC; Chicago (IL); On-site; USD 21,000 - 28,000; Part time

Job summary

Thalia Hall in Chicago seeks an enthusiastic Front of House Team Member to help deliver an exceptional guest experience at events and shows. You’ll work with the Operations Manager to handle guest-facing logistics, usher attendees, and support box office tasks.

This entry-level role focuses on hospitality, safety, and teamwork, with requirements including 21+ years old, weekend/evening availability, and the ability to stand for long periods and lift up to 50 lbs.

Qualifications

• 1+ years of experience in event operations or hospitality preferred.
• Must be at least 21+ years old.
• Flexible schedule including evenings and weekends, with open availability for major events like Lollapalooza and New Year’s Eve.
• Physically able to stand, sit, or walk for extended periods and move objects up to 50 lbs.

Responsibilities

• Engage and interact with guests in a friendly and professional manner.
• Act as the first point of contact for guests, maintaining a high level of hospitality and customer service.
• Manage crowd flow professionally, ensuring a welcoming and organized atmosphere.
• Perform and assist with guest and event logistics, including ticket scanning, box office operation, and credential checking.
• Maintain the cleanliness and presentation of guest-facing areas throughout the event.
• Assist with event setup and teardown as needed.
• Maintain composure and problem-solving skills in a fast-paced environment.

Skills

Customer service

Guest interaction

Communication

Hospitality

Job description

Description

About Us:

16 On Center Chicago owns and operates several live music venues, third-party production, restaurants, bars, and food halls across Chicago and New York. Join the team of one of the country's leading independent promoters.

Our most effective service to our community comes from a team with a diverse mix of minds, backgrounds, and experiences. 16 On Center actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment, without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic information, neurodiversity, disability, veteran status, or any other characteristic protected by law.

Thalia Hall is proud to be a part of the Pilsen neighborhood and values building a team that reflects the communities we serve. We welcome applicants from across Chicago and especially encourage those from the surrounding neighborhoods, including Pilsen, Little Village, Bronzeville, McKinley Park, Lawndale, Garfield Park, Tri-Taylor, Near South Side, and Chinatown, to apply.

Position Summary:

As a member of the Front of House Team Member at Thalia Hall, you will play a key role in creating an exceptional experience for all guests. The Front of House team helps oversee day-to-day operations and perform day-of-show functions, working alongside the Operations Manager and House Manager to ensure all event needs are met. This role includes assisting with guest-facing logistics and providing top-tier customer service to maintain a friendly, safe environment at all events.

This is an entry-level position and a great opportunity to gain hands-on experience in event production and venue operations.

Additional Responsibilities Include But Are Not Limited To:

• Engage and interact with guests in a friendly and professional manner.


• Act as the first point of contact for guests, maintaining a high level of hospitality and customer service.


• Manage crowd flow professionally, ensuring a welcoming and organized atmosphere.


• Perform and assist with guest and event logistics, including ticket scanning, box office operation, and credential checking.


• Maintain the cleanliness and presentation of guest-facing areas throughout the event.


• Assist with event setup and teardown as needed.


• Maintain composure and problem-solving skills in a fast-paced environment.

Requirements

About You:

• Must be at least 21+ years old.


• 1+ years of experience in event operations or hospitality preferred.


• Flexible schedule availability, including evenings and weekends. Open availability required for Lollapalooza week (end of July/early August) and New Year's Eve.


• Physically able to stand, sit, or walk for extended periods and move objects up to 50 lbs.