Front of House Team Leader

Chick-fil-A; Osage Beach (MO); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

Free meal during shift

Flexible scheduling

Paid training

Scholarship opportunities

Paid time off

Employee discounts

Referral program

Job summary

Chick-fil-A Osage Beach is seeking a Front of House Team Leader to guide daily operations and cultivate a welcoming hospitality environment. You will lead shift operations, coach teammates, ensure fast service, and model Chick-fil-A’s values on every shift while collaborating with Operators to uphold standards.

The role offers growth opportunities in a supportive, team-focused culture with a commitment to exceptional guest experiences and community involvement at Osage Beach.

Qualifications

• Experience leading restaurant or hospitality teams.
• Excellent interpersonal and communication skills.
• Ability to manage shift operations and guest needs.

Responsibilities

• Lead daily FOH shift operations across dining room, register, and drive-thru for fast, accurate service.
• Train and mentor team members, uphold Chick-fil-A core values on every shift.
• Act as primary escalation for guest feedback and resolve issues empathetically.
• Perform open/close duties, cash drawer reconciliations, and shift tallies.
• Ensure compliance with food safety, sanitation, and safety protocols.
• Facilitate clear communication between FOH and BOH to maintain guest flow.

Skills

Leadership

Communication

Guest service

Conflict resolution

Emotional intelligence

Job description

Chick-fil-A Osage Beach FSU Opportunity for a Dynamic Front of House Team Leader

Are you looking for a fun, loving workplace where you can grow your leadership skills? Do you thrive in a positive, people-focused environment that values teamwork and development?

We are seeking an enthusiastic, service-minded Front of House Team Leader to help guide daily operations and cultivate an exceptional hospitality environment. In this role, you will lead shift operations, coach and inspire Front of House team members, ensure fast and accurate service, and model Chick-fil-A’s core values on every shift. You will work closely with Executive Directors and the Franchise Operator to uphold operational excellence and deliver an outstanding guest experience.

Key Responsibilities

• Shift Leadership & Operations: Lead daily FOH shift operations across the dining room, register, and drive-thru to maintain fast service, high accuracy, and strict quality standards.
• Team Coaching & Development: Train, mentor, and encourage team members on shift, setting a positive tone and providing constructive feedback to foster continuous personal and professional growth. Act as a role model by demonstrating Chick-fil-A’s core values
• Guest Relations: Serve as the primary point of escalation for guest feedback, ensuring quick, empathetic, and respectful resolution to guest needs.
• Keyholder & Cash Management: Perform open/close duties, handle cash drawer reconciliations, assist with shift financial tallies, and maintain secure store operations.
• Safety & Cleanliness: Ensure team compliance with food safety regulations, sanitation protocols, and workplace safety guidelines across all FOH stations.
• Communication: Facilitate clear communication between Front of House and Back of House teams to maintain smooth food execution and guest flow during peak hours.

Qualifications & Requirements

• Experience: 1+ years of restaurant, retail, or hospitality leadership experience preferred.
• Skills: Excellent interpersonal and communication skills, strong conflict resolution ability, and high emotional intelligence. Ability to create emotional connections with guests. Friendly smile and enthusiastic communication style
• Pacing & Leadership: Ability to multi-task, stay calm under pressure, and motivate a team in a fast-paced environment.
• Physical Demands: Ability to stand for extended periods and lift/carry 25+ lbs regularly.
• Availability: Flexible schedule including early mornings, evenings, peak meal times, and Saturdays (Sundays off).
• Reliable: Transportation and availability on weekends and holidays
• Commitment: To superior customer service and teamwork
• Leadership: Ability to manage team member behavior and performance. Prior leadership experience preferred but not required. Strong people skills with a desire to support and serve team members

Why Work at Chick-fil-A?

• Enjoy a fun and loving work environment where you can positively influence others
• Flexible scheduling with Sundays off for work-life balance
• Earn paid time off for full time team members
• Paid training and scholarship opportunities to support your growth
• Competitive pay and employee discounts on delicious menu items
• Learn firsthand from experienced Operators and restaurant leaders
• Free meal during shift
• Referral program to share the fun with friends

Location: Osage Beach FSU 3923 Osage Beach Pkwy, Osage Beach, MO 65065, USA

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.