Front of House Supervisor (Hourly Management)

Topgolf; Charlotte (NC); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Free Play

1/2 price food

Health insurance

Dental

Vision

401(k)

Job summary

Topgolf is seeking a motivated team leader to oversee daily operations at our Charlotte venue. You will guide a diverse team, drive performance, and maintain high guest service standards in a fast-paced environment.

The role requires strong communication, organization, and the ability to coach and motivate staff while ensuring safety and policy compliance. Join us to help create an engaging and inclusive workplace and deliver outstanding experiences for guests.

Qualifications

• High school diploma or equivalent is required.
• Proven leadership or supervisory experience.
• Excellent communication and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate a diverse team to achieve goals.
• Proficiency with relevant software and tools.
• Knowledge of industry regulations and best practices.
• Availability to work varied shifts including evenings, weekends and holidays.

Responsibilities

• Provide leadership and guidance to team to meet targets.
• Monitor performance, giving regular feedback and coaching.
• Collaborate with departments to ensure workflow and service quality.
• Identify and resolve guest concerns promptly.
• Promote a positive, inclusive team culture and engagement.
• Ensure compliance with policies and safety standards.
• Prepare and present reports on team performance and metrics.
• Perform other operational duties as assigned.

Skills

Leadership

Supervisory

Communication

Interpersonal skills

Problem solving

Time management

Team development

Software proficiency

Education

High school diploma or equivalent

Job description

9110 Drivers Way, Charlotte, NC, 28262

Job Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.


• Monitor and evaluate team performance, providing regular feedback and coaching.


• Collaborate with other departments to ensure seamless workflow and quality service delivery.


• Identify and resolve operational issues and guest concerns promptly.


• Promote a positive and inclusive team culture, fostering associate engagement and development.


• Ensure compliance with company policies, procedures, and safety standards.


• Prepare and present regular reports on team performance and key metrics.


• Perform other operational duties as assigned by your manager

Critical Skills & Experience Requirements

• High school diploma or equivalent work experience.


• Proven experience in a leadership or supervisory role.


• Excellent communication, interpersonal, and problem-solving skills.


• Strong organizational and time-management abilities.


• Ability to motivate and inspire a diverse team to achieve goals.


• Proficiency in relevant software and tools.


• Knowledge of industry-specific regulations and best practices.


• Availabilit to work varied shifts, including evenings, weekends and holidays


• Ability to stand and walk for long periods of time including maneuvering up and down stairs

BENEFITS

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform - and that's just for starters for those who qualify. View team member benefits here.

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.