Front of House Supervisor

Topgolf; Glendale (AZ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Free Play

Half-price food

Health, dental, vision

401(k) match

Mental well-being platform

Job summary

Topgolf in Glendale, AZ is seeking a Front of House Supervisor to lead daily operations and ensure outstanding guest experiences. You will supervise a diverse team, monitor service quality, and coordinate with other departments to maintain smooth workflow.

The role requires strong communication, problem-solving, and time-management skills, with availability for varied shifts including evenings and weekends in a fast-paced entertainment venue.

Qualifications

• High school diploma or equivalent required.
• Previous leadership or supervisory experience preferred.
• Strong communication and problem-solving skills.
• Ability to motivate a diverse team and manage time effectively.

Responsibilities

• Lead frontline staff to hit performance targets.
• Monitor team performance and coach as needed.
• Coordinate with other departments for smooth service.
• Resolve guest concerns promptly and professionally.
• Prepare reports on key metrics and operations.

Skills

Leadership

Communication

Problem-solving

Team motivation

Time management

Customer service

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Front of House Supervisor\"We and certain third parties use cookies and similar technologies to run the website. Most of these cookies are strictly necessary for the website to function. One or more third party job search sites may also provide cookies that permit you to apply directly from those sites; these will only be set with your consent. Declining these cookies means that you will not be able to apply through those sites.# TOPGOLF CAREERS## Front of House SupervisorApply: JP TG - Glendale: Full time: Posted Today: JR2023-23669## Job Responsibilities* Provide leadership and guidance to team members to achieve performance targets.* Monitor and evaluate team performance, providing regular feedback and coaching.* Collaborate with other departments to ensure seamless workflow and quality service delivery.* Identify and resolve operational issues and guest concerns promptly.* Promote a positive and inclusive team culture, fostering associate engagement and development.* Ensure compliance with company policies, procedures, and safety standards.* Prepare and present regular reports on team performance and key metrics.* Perform other operational duties as assigned by your manager## Critical Skills & Experience Requirements* High school diploma or equivalent work experience.* Proven experience in a leadership or supervisory role.* Excellent communication, interpersonal, and problem-solving skills.* Strong organizational and time-management abilities.* Ability to motivate and inspire a diverse team to achieve goals.* Proficiency in relevant software and tools.* Knowledge of industry-specific regulations and best practices.* Availabilit to work varied shifts, including evenings, weekends and holidays* Ability to stand and walk for long periods of time including maneuvering up and down stairsBENEFITSFree Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.