Front of House Supervisor

ISS Facility Services - North America; Council Bluffs (IA); On-site; USD 35,000 - 50,000; Full time

Job summary

ISS Guckenheimer is seeking a Front of House Supervisor to drive customer service, supervise micro kitchen operations, and support safety and training programs.

You will lead daily front-of-house activities, schedule staff, and collaborate with the General Manager and Executive Chef to deliver high-quality food service and exceptional customer satisfaction.

This full-time role requires strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Strong interpersonal and communication skills.
• Ability to lead a team and train staff.
• Attention to detail and multitasking ability.
• Knowledge of SERV Safe and HACCP compliance is a plus.

Responsibilities

• Day-to-day front-of-house supervision and micro kitchen support.
• Schedule staff and ensure coverage during shifts.
• Address customer service needs and resolve issues.
• Ensure adherence to food safety regulations and standards.
• Collaborate with GM and Executive Chef on programs and duties.
• Build customer relationships and deliver solutions.

Skills

Interpersonal skills

multitask

Attention to detail

Ability to give and receive feedback

Leadership

Customer service focus

Staff scheduling

Education

High school diploma or equivalent

Tools

SERV Safe

HACCP

Job description

Key Purpose

The FOH Supervisor’s purpose is to drive customer service, employee engagement, safety programs, signage, and provide micro kitchen supervision. They are responsible for satisfying the client and customer's needs by providing high quality, cost-effective food service operations.

The FOH Supervisor shall participate and lead in establishing corporate employee training and development programs as instructed by the Food Service Manager or General Manager.

Hourly Wage

ISS Guckenheimer offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is position is $31.10 per hour - $31.10 per hour per hour.

Work Hours

The work hours for this position are Mon-Fri, 6:00 am - 2:30 pm.

Success Criteria

• Effective team building
• Solve any customer complaints or issues
• Follow all food safety regulations
• Staff scheduling
• Hire and train new employees

Key Areas of Collaboration and Influence

• Work with the GM and Executive Chef on team programming and safety.
• Work with GM on duties assigned

Ideal Candidate Experience

• Experience in food systems with a high school diploma or equivalent
• Attention to detail
• Ability to multitask
• Interpersonal skills
• Ability to give and receive constructive feedback
• Shows ability to lead a team
• Valid state driver's license

Key Accountabilities

• Day-to-day support of all fronts of the house and micro kitchen activities
• Tasks are assigned as needed by the Food Service Manager or General Manager
• Must comply with all SERV Safe and HACCP programs and standards
• Building strong customer relationships and delivering customer-centric solutions
• Develop good customer relationships and address customer service needs
• Demonstrate an elevated level of accountability and self-awareness
• Build teams to be customer-focused and solutions-oriented, all while being flexible in constant change
• Maintain service standards and CPEs of the client
• Maintain product inventory to established levels

Physical Demands & Work Environment

• Work up to 8 hours a day on your feet, excluding breaks
• Must be able to lift a minimum of 25lbs
• Come to work properly dressed according to the dress code
• Employees must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.