Front of House Staff/Event Assistant

Arts Garage; Delray Beach (FL); On-site; USD 10,000 - 60,000; Part time

Job summary

Arts Garage is seeking a part-time Front of House Staff member responsible for customer service and assisting with events. Candidates should be prepared for varied work hours, including evenings and weekends, and possess experience in the hospitality industry.

Qualifications

• 1 year of leadership experience required.
• 3 years of experience in Arts Entertainment/Hospitality required.

Responsibilities

• Assist House Manager with event operations and customer service.
• Ensure readiness of facility for patrons and implement house policies.
• Manage emergency procedures and maintain cleanliness.

Skills

Customer Service

Time Management

Organization

Job description

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Direct message the job poster from Arts Garage

TheFront of House Staffis responsible for assisting the House Manager with Front of House Management and has Exceptional Customer Service. TheFront of House Staffworks in ensuring facility and staff readiness for event patrons; implementing and enforcing house policies and procedures; and maintaining a top-quality patron-focused environment.

The areas of responsibility include but are not limited to:Plan, organize, and oversee customer-facing operations to ensure a well-organized, efficient, patron-focused environment. Must have the ability and willingness to work a non-routine schedule, including evenings and weekends.

• Attentiveness to Patron needs
• Knowledgeable in all systems & procedures for general event operations
• Organized
• Effective Time-Management Skills

Core Responsibilities

• Assist the House Manager with public performances.
• Make sure all tables and chairs are in their proper place and that each table has specified marketing collateral, centerpiece, and table number displayed.
• Maintain personal preparedness for emergency situations such as fire, power outage, evacuation, medical emergencies, and other extraordinary circumstances.
• Manage Arts Garage staff and Volunteer emergency procedure training, implementation, and enforcement; respond to patron emergencies.
• Assist the House Manager with front of house event operations and staff, demonstrating exceptional customer service skills and ensuring provision of consistent, “above and beyond” staff service to patrons.
• Resolve patron seating and ticketing issues during events.
• Implement and enforce house management policies and procedures; exercise good judgment in promptly and authoritatively resolving problems and complex situations; authorize exceptions to policy as appropriate.
• Monitor lobbies, theaters, and other public areas to ensure proper set-up and appearance.
• Attend weekly leadership meetings and contribute to discussions about engagement activities, lobby displays, general overview of weekend performances, and any suggestions for improvement in operational procedures.
• Engage in helping to clean, change table cloths, empty garbage receptacles, and make sure that the band has begun to exit the venue.
• Make sure the greenroom is returned to normal and all trash is removed and all the furniture is in its proper place.
• Train and advise staff and new volunteers on scanner operations (cell phone and ticket scanner)

Position Type/Expected Hours

• Position requires nights and weekends (Fridays, Saturdays and Sundays).
• Position requires occasional Tuesday nights.
• May be requested for additional occasional weekdays on an as needed basis and will be discussed in advance of the shift.
• This job may not be suitable for those with a full-time position, as flexible hours are required.

Nights and Weekends required.

Submit your resume and three professional references upon application. No phone calls, please.

Job Type: Part-time

Pay: $18.00 per hour

Expected hours: 10 – 20 per week

Schedule:

• Evening shift

Experience:

• Leadership: 1 year (Required)
• Arts Entertainment/Hospitality: 3 years (Required)

Ability to Commute:

• Delray Beach, FL 33444 (Required)

Ability to Relocate:

• Delray Beach, FL 33444: Relocate before starting work (Required)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Performing Arts

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