FRONT OF HOUSE SHIFT SUPERVISOR

Flik Hospitality Group; Evanston (IL); On-site; USD 40,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Paid Parental Leave

Flexible Spending Accounts (FSAs)

Job summary

Flik Hospitality Group is seeking a Front of House (FOH) Supervisor to oversee daily dining operations, support catering services, and lead our allergen and nutrition program. You’ll supervise FOH associates in a unionized environment and ensure accurate labeling and safety practices.

Join a team focused on guest experience, operational excellence and collaborative leadership with culinary and dining leadership.

Qualifications

• Experience in food service, hospitality, FOH supervision or related field.
• Strong knowledge of food allergens, labeling, nutrition and safety practices.
• Experience with Webtrition or similar nutrition/menu systems preferred.

Responsibilities

• Lead daily FOH dining operations and supervise front‑of‑house staff.
• Ensure exceptional service, guest satisfaction and accurate allergen info.
• Maintain allergen documentation, recipes and product specs.
• Oversee purchasing, inventory and catering support.
• Support events, setup, service and breakdown with professionalism.
• Uphold HACCP/ServSafe sanitation and cross‑contact prevention.

Skills

FOH supervision

Hospitality knowledge

Allergen knowledge

Leadership

Communication

Multitasking

Tools

Webtrition

Job description

What Makes FLIK Click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands‑on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

Are you a detail-oriented hospitality professional who enjoys leading teams and delivering exceptional guest experiences? We are seeking a Front of House (FOH) Supervisor to oversee daily dining operations, support catering services, and lead our food allergen and nutrition management program.

Flik Hospitality Group

Salary: $29 - $29.75 / hour

What You’ll Do

• Lead daily front-of-house dining operations, ensuring exceptional service, food presentation, and guest satisfaction.
• Supervise, train, and support front-of-house associates in a unionized environment while following applicable collective bargaining agreements.
• Oversee the food allergen management program, ensuring accurate ingredient, nutrition, and allergen information.
• Review ingredient labels, recipes, and product specifications to maintain accurate allergen documentation.
• Manage menu information in Webtrition, including recipes, nutritional details, and allergen reporting.
• Create and maintain menu signage, allergen labels, recipe books, and digital displays.
• Partner with culinary teams to ensure menu accuracy, allergen transparency, and safe food preparation practices.
• Coordinate front-of-house purchasing, ordering, inventory, and supply management.
• Support drop‑off catering, meetings, and special events, including setup, presentation, service, and breakdown.
• Conduct routine food safety and quality inspections to maintain sanitation and prevent cross‑contact.
• Respond to guest inquiries, dietary requests, and client concerns with professionalism and care.
• Identify opportunities to improve operational efficiency, allergen safety, and the overall dining experience.

What We’re Looking For

• Experience in food service, hospitality, front‑of‑house supervision, or a related field.
• Strong knowledge of food allergens, ingredient labeling, nutrition information, and food safety practices.
• Experience with Webtrition or similar nutrition and menu management systems preferred.
• Ability to interpret ingredient statements, recipes, and product specifications accurately.
• Experience supervising associates in a unionized environment preferred.
• Knowledge of HACCP, ServSafe, sanitation, and cross‑contact prevention practices.
• Strong leadership, communication, organizational, and problem‑solving skills.
• Excellent attention to detail and the ability to manage multiple priorities.
• Experience with purchasing, inventory, and catering operations preferred.
• Commitment to creating a safe, inclusive, and welcoming dining environment.

Why Join Us

• Opportunity to lead front‑of‑house operations while making a meaningful impact on guest safety and satisfaction.
• Collaborative environment working alongside culinary, catering, and dining leadership teams.
• Career growth and professional development opportunities.
• Competitive compensation and comprehensive benefits.

Flik is a member of Compass Group USA

Associates At Flik Hospitality Are Offered Many Fantastic Benefits

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Flik maintains a drug‑free workplace.