Front of House Shift Lead

Chick-fil-A; San Clemente (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Chick-fil-A Outlets at San Clemente is seeking a Front-of-House Leader to guide and inspire the guest experience across shifts. You will oversee hospitality, ensure cleanliness, and coach team members to deliver Chick-fil-A standards with a welcoming attitude.

This non-exempt hourly role emphasizes shift management, breaks coordination, and precise cash handling, while staying compliant with state and federal regulations.

Qualifications

• Previous customer service or leadership experience required.
• Strong leadership with ability to motivate a team.
• Excellent communication and interpersonal skills.
• Must be 18+ and eligible to work in the United States.

Responsibilities

• Hospitality leadership: lead by example to provide exceptional hospitality.
• Guest experience: maintain welcoming atmosphere and high cleanliness standards.
• Shift management: manage workflow, tasks, and problem resolution.
• Break coordination: ensure proper breaks per state/local laws.
• Communication: coordinate with management, team, and other departments.
• Cash handling: oversee opening/closing registers and transactions accuracy.
• Compliance: adhere to labor, health, safety and regulations.
• Team training support: assist in training front-of-house staff.
• Labor/productivity: manage staffing levels during peak and slow times.
• Break timing: know break impacts on the business and report accordingly.
• Support to leadership and team: provide backing as needed.
• Report Sedgwick claims when necessary.

Skills

Leadership

Customer service

Communication

Team motivation

Time management

Flexibility

18+ years old

Job description

Title: Front-of-House Leadership

Location: Chick-fil-A Outlets at San Clemente, California

Position Summary:

As a Front-of-House Leadership at Chick-fil-A Outlets at San Clemente, you will play a crucial role in providing exceptional hospitality and leading the front-of-house team during designated shifts. You will ensure a welcoming atmosphere, efficient service, and compliance with all state and federal laws. In addition to leading people and shifts, you will coordinate team member breaks in accordance with state and local laws while upholding Chick-fil-A standards of excellence.This position is a non-exempt hourly position.

Responsibilities may include:

1. 1. Hospitality Leadership: Lead by example in providing exceptional hospitality to every guest, ensuring a positive and memorable dining experience.
2. 2. Guest Experience: Ensure a welcoming atmosphere and maintain high standards of cleanliness, organization, and hospitality in the front-of-house area.
3. 3. Shift Management: Manage shift operations effectively, including coordinating workflow, prioritizing tasks, and resolving any issues or challenges that may arise in the front-of-house area.
4. 4. Break Coordination: Coordinate team member breaks in accordance with state and local laws, ensuring that all team members receive appropriate breaks and meal periods during their shifts.
5. 5. Communication: Maintain open and effective communication with management, team members, and other departments to coordinate activities, share information, and address any concerns or feedback.
6. 6. Cash Handling: Oversee cash handling procedures, including opening and closing registers, reconciling cash drawers, and ensuring accuracy in transactions, while adhering to Chick-fil-A policies and procedures.
7. 7. Compliance: Ensure compliance with all state and federal regulations, including labor laws, health and safety standards, and food service regulations, throughout all front-of-house operations.
8. 8. Team Training Assistance: Support front-of-house team members as they are trained to perform their duties effectively and uphold Chick-fil-A's customer service standards.
9. 9. Understand and Manage labor and productivity during peak and slow times
10. 10. Know proper break times and be able run breaks (know how it affects the business)
11. 11. Ensure proper support to the rest of the leadership and the team.
12. 12. Know how to report a Sedgwick Claim

Qualifications:

1. Previous experience in a customer service or leadership role required, preferably in a restaurant or hospitality setting.
2. Strong leadership skills with the ability to lead and motivate a team effectively, while fostering a positive and inclusive work environment.
3. Excellent communication and interpersonal skills, with the ability to interact professionally with guests, team members, and management.
4. Solid organizational and time management skills, with the ability to prioritize tasks, delegate responsibilities, and manage multiple priorities in a fast-paced environment.
5. Flexibility to work various shifts, including weekends and holidays, based on business needs.
6. At least 18 years old
7. Eligible to work in the United States.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The employee must be able to:

• Lift and/or move up to 50 pounds such as cases of food items or kitchen equipment.
• Push or pull items such as kitchen carts and equipment.
• Interact with other staff members.
• Climb a step stool or ladder and reach above shoulders.
• Ability to frequently stand and walk; bend, stoop, squat, kneel and reach overhead. Reach above the head and reach forward. Stand, walk, use hands and fingers to handle, or feel objects, equipment, or controls; use hand strength to grasp items; and to talk and hear.
• Frequently bend or twist at the neck and trunk.
• Ability to comply with California Retail Food Code

Equal Opportunity Employer:

Chick-fil-A Outlets at San Clemente is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and qualifications may be adjusted as needed to meet the evolving needs of the business.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.