Front of House Security Manager|Part-time| NOW Arena

Oak View Group; Hoffman Estates (IL); On-site; USD 80,000 - 100,000; Part time

Job summary

An established industry player is seeking a Front of House Security Manager to ensure the safety and comfort of patrons at events. This role involves overseeing security operations, managing incidents, and coordinating with staff to deliver excellent customer service. Ideal candidates will have extensive experience in security management, a solid understanding of safety protocols, and effective communication skills. Join a dynamic team where your leadership will directly impact the guest experience in a vibrant event environment. If you're ready to take on a pivotal role in security management, this opportunity is for you.

Benefits

401(k) savings plan

401(k) matching

Qualifications

• Minimum of 5 years in security management with a focus on safety and investigations.
• CPR certification and a valid driver's license required.

Responsibilities

• Oversee security and safety for patrons during events.
• Address customer service and security issues as they arise.
• Manage third-party security staff for optimal performance.

Skills

Management of security services

Safety management

Effective communication

Interpersonal skills

Organizational skills

Judgment and initiative

Basic English communication

Education

5+ years in security or law enforcement management

Police or law enforcement background

Tools

Windows

Microsoft Office

Job description

Overview

The Front of House Security Manager is responsible for overseeing security and guest service matters at NOW Arena during event days only. This position provides oversight, direction and supervision of all matters related to safety, security and customer service related to the public.

This role will pay an hourly rate of $30.00.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Oversees all security and safety to ensure the highest possible level of security, safety and comfort to all patrons.
• Identify, control, and rectify all safety and liability exposures. Recommends and implements changes or improvements as needed.
• Directs investigations related to security incidents.
• Serves as liaison and works closely with staff in all matters involving show security/traffic and safety.
• Address customer service and security issues during events including ticket issue, seat relocations, guest service matters, etc.
• Monitor security issues during events and adjust staffing positions and duties to address problems.
• Liaise with tour security lead to understand the needs of the event and allocate security staff to address those requirements.
• Help to execute security plan for each event to ensure vital areas are covered by security positions and ensure security staff is properly briefed prior the event start.
• Asist in managing NOW Arena’s third-party security staff to optimize performance.
• Work extended and or irregular hours including nights, weekends and holidays as needed.
• Performs other work-related duties as assigned to support company and/or facility goals.

Qualifications

Education and/or Experience

• Minimum of five plus years of responsible management experience in security or law enforcement with demonstrated responsibility for security, safety, investigations and asset and infrastructure protection.
• Police and/or law enforcement background preferred.

Certificates, Licenses, Registrations

• CPR certification and other emergency/life-saving techniques.
• Be licensed and insured to operate a motor vehicle in the United States.

Skills and Abilities

• Solid knowledge of the problems, issues, philosophies, principles, tactics, and procedures related to the management of security and safety services.
• Demonstrate knowledge of principles and techniques of planning, implementing and supervising a facility security force.
• Work independently, exercising judgment and initiative.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Required to speak and understand basic English well enough to converse with customers, supervisors, and employees.
• Effective communication, interpersonal and organizational skills required

Computer Skills

• Operate a personal computer using Windows, Office and other standard office equipment.