Front of House Manager The Highland Restaurant and Bar Glenside, PA

Philadelphia, PA; Abington Township (Montgomery County); On-site; USD 50,000 - 70,000; Full time

Job summary

A dynamic restaurant group is seeking a skilled Restaurant Manager to oversee operations at multiple locations. The ideal candidate will ensure quality service, manage staff effectively, and maximize profitability. Responsibilities include staff training, inventory management, and customer satisfaction. This role requires strong leadership and organizational skills, along with a commitment to excellent customer service.

Qualifications

• Proven experience in restaurant management or a related field.
• Strong customer service skills and a commitment to providing a positive experience.

Responsibilities

• Manage the overall operations of the restaurant, ensuring customer satisfaction.
• Train and manage staff, ensuring they are motivated and productive.
• Handle customer complaints and resolve issues promptly.

Skills

Leadership

Time Management

Organizational Skills

Customer Service

Problem-Solving

Job description

Job Title: Restaurant Manager

We are seeking a skilled and experienced Restaurant Manager to oversee our restaurant group’s operations. We are K to Z Collective, owners of West Ave Grille, Pizza Wheel, The Highland Restaurant & Bar, and Taco Kidz Food Truck. In this role, you will be responsible for managing the daily operations of the restaurant, ensuring quality service, outstanding food, and maximizing profitability. You will also manage and motivate a team of staff members, ensuring they work together efficiently and effectively.

Qualifications:

• Proven experience in restaurant management or a related field.
• Excellent leadership, time management, and organizational skills.
• Ability to implement and adhere to best management practices.
• Proficiency in meeting deadlines and managing multiple tasks.
• Strong customer service skills and a commitment to providing a positive experience for customers.
• Knowledge of food and beverage operations and industry trends.
• Professional demeanor with the ability to stay calm under pressure.
• Effective communication, empathy, active listening, critical thinking, and problem-solving skills.

Duties and Responsibilities:

1. Manage the overall operations of the restaurant, including overseeing staff, ensuring customer satisfaction, and maximizing profitability.
2. Enforce policies and procedures to ensure efficient and effective restaurant operations.
3. Assist in executing menus to ensure they are appealing and satisfying to customers.
4. Manage inventory and ordering of supplies to ensure the restaurant is adequately stocked.
5. Train and manage staff, ensuring they are motivated, productive, and committed to excellent customer service.
6. Monitor and maintain cleanliness and hygiene standards, complying with health and safety regulations.
7. Handle customer complaints and resolve issues promptly and professionally.
8. Assist in implementing marketing strategies to promote the restaurant and increase customer traffic.

Expectations:

• Manage and maintain front-of-house staff.
• Motivate and lead staff to work effectively and efficiently.
• Delegate tasks appropriately.
• Communicate with managers regarding upcoming events and inventory needs.
• Proactively plan based on staff schedules.
• Work flexible hours, including evenings and weekends as needed.