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Front of House Manager

Pinstripes, Inc

Paramus (NJ)

On-site

USD 50,000 - 75,000

Full time

20 days ago

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Job summary

Pinstripes, Inc. is seeking a dedicated Manager for their venues, focusing on delivering exceptional service with a strong emphasis on team leadership. The role offers an intensive training program, opportunities for professional development, and the chance to manage diverse workgroups while maintaining high operational standards. If you are passionate about hospitality and possess strong communication and leadership skills, this opportunity may be for you.

Qualifications

  • Experience managing service, host, or bar workgroups.
  • Ability to handle disciplinary conversations professionally.
  • Knowledge of food and beverage service standards.

Responsibilities

  • Manage various workgroups and oversee venue operations.
  • Conduct pre-shift meetings and engage with staff and guests.
  • Ensure adherence to aesthetic and operational standards.

Skills

Leadership
Communication
Relationship-building
Attention to detail

Job description

How would you like to have a 4 Day Work Week?

Pinstripes is known for attracting exceptional people who are passionate about service. Our venues are dynamic in layout and design, with each location offering a unique experience. We host hundreds of guests weekly across our Bistro, Bowling, Bocce, and Bar areas, and organize numerous events, from small corporate happy hours to social gatherings and three-course seated dinners.

Your first exposure is an intensive training program at one of our venues. Managers come from diverse backgrounds and industries; you are not expected to be an expert on day one. The training provides ample opportunities to showcase your strengths. Every manager is required to lead a workgroup, such as servers, bartenders, hosts, or bussers. We work as a team to ensure our venues operate at the highest standards. Our managers embody this team spirit and promote it daily among staff.

Managers will gain experience managing various workgroups (service, host, bar), overseeing different zones within the venue, running private events, and reviewing daily, weekly, and quarterly financials to understand how to drive the venue’s success financially. We support professional development through classes, mentoring, and guidance from colleagues, shaping well-rounded restaurateurs who are also savvy businesspeople.

We are expanding our teams across 17+ locations and are prepared to offer relocation opportunities to key team members to lead new venues. Our management recruitment focuses on individuals dedicated to maintaining high standards and delivering service excellence. Ideal candidates enjoy a small-company feel, excel at relationship-building, and are committed to quality.

Requirements

A Pinstripes Manager executes systems, interacts with guests, and holds staff accountable to company standards. They are responsible for daily operations and have opportunities for rapid career advancement within our growing company. The requirements include:

Standards

  • Knowledge of specifications and standards outlined in the Training Manual
  • Proactively upholding standards for food, beverage, service, and aesthetics

Shift Execution

  • Ability to run and manage shifts effectively
  • Open and close the venue maintaining proper aesthetics
  • Maintain aesthetic standards throughout the shift
  • Manage staffing levels and ensure proper coverage
  • Show ownership of your assigned area
  • Pay attention to detail
  • Ensure smooth shift flow
  • Control labor costs to meet budgets

Coaching & Teaching

  • Lead inspiring and knowledgeable pre-shift meetings
  • Engage with staff and communicate effectively
  • Provide coaching in all workgroups using "See It, Say It" approach
  • Handle disciplinary conversations professionally and hold staff accountable
  • Communicate staff issues clearly with other managers

Workgroup Management

  • Follow workgroup systems as per the Training Manual
  • Create fair, timely schedules and communicate them properly
  • Implement corporate training programs
  • Participate in hiring processes and understand hiring standards
  • Build good relationships with staff and earn their respect
  • Conduct timely inventories
  • Stay aligned with financial metrics and manage costs effectively

Staff Relations

  • Maintain professionalism
  • Communicate effectively
  • Develop strategies for team success
  • Be approachable and the primary manager on the floor

Guest Relations

  • Engage with guests through table touches
  • Seek to connect and build rapport with guests
  • Handle guest issues promptly and thoroughly
  • Participate in community involvement initiatives
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