Front of House Manager

Topgolf International

Edison (NJ)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Free Play

Half-price food

Health, dental, vision

401(k) plan with company match

Mental health benefits

Job summary

Topgolf is seeking a Front of House Manager to lead our guest-facing team and deliver rockstar-level service. You will coach teammates, drive guest satisfaction, and ensure all areas are staffed, scheduled, and operating smoothly. The role includes opening/closing, hiring, and shift management in a high-energy venue.

The position requires 2+ years in venue management, a high school diploma, and the ability to obtain required licenses. Availability for evenings, weekends, and holidays is expected.

Qualifications

2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager
High school diploma or equivalent
Ability to obtain required licenses and certifications for your location
Must be 21 years of age or older as required by state or local law

Responsibilities

Lead guest-facing team in delivering best-in-class service
Coach team members and drive guest satisfaction
Open and close venue; manage shifts, scheduling, and hiring
Support team development and ensure safety and operational standards
Adapt to evenings, weekends, and holidays with extended hours during peak periods

Skills

Guest experience management

Coaching & development

Team leadership

Scheduling & onboarding

Education

High school diploma or equivalent

Job description

ABOUT TOPGOLF

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back.

WHAT WE’RE SEEKING

Do you feel it when the guest experience is off before anyone says a word? Can you manage the energy of a room, hold your team to high standards, and still make every guest feel like the most important person there? We're looking for a Front of House Manager who understands that hospitality is a craft. Someone who develops their team through real coaching, not just correction, and who knows the difference between a shift that ran smoothly and a shift that was truly exceptional. Standards don't maintain themselves. They're held by leaders who care. If hospitality is more than a job title to you, this is where that shows.

THE ROLE

The Front of House Manager leads our guest-facing team in delivering best-in-class, rockstar-level service and hospitality. This role is responsible for coaching Team members, driving guest satisfaction, and ensuring every area of the venue is staffed, running, and delivering an exceptional experience. Beyond the guest experience, the Front of House Manager owns general operational responsibilities including opening and closing, managing shifts, hiring, scheduling, and supporting team development. The guest experience always comes first. As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.

Lead the Guest Experience

Set the daily standard for service and hospitality across the front of house
Stay visible on the floor and interact with guests to assess and elevate their experience
Always uphold operating procedures and guest safety and satisfaction standards
Ensure all guest areas are fully staffed and functioning efficiently

Coach and Develop the Team

Supervise front of house team members and coach them in the moment
Drive team member engagement and create a team culture rooted in care and accountability
Support hiring, scheduling, onboarding, and ongoing development
Delegate tasks clearly and follow up to ensure completion

Manage Operations

Execute opening and closing procedures and manage assigned shifts
Use business metrics and guest feedback to drive performance improvements
Maximize revenue and profit within your area of responsibility
Support ordering, inventory management, and facilities needs as assigned

Uphold Standards and Culture

Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
Maintain compliance with all health, safety, and operational standards
Champion a positive, high-energy work environment that reflects the Topgolf brand

CORE COMPETENCIES FOR SUCCESS

Customer Focus

Gathers guest satisfaction input on behalf of the team and takes action on findings
Holds Team members accountable for meeting and exceeding guest expectations
Addresses gaps in the team's ability to meet emerging guest needs
Aligns daily operations and team behaviors to create outstanding guest experiences

Building Effective Teams

Communicates clear goals, roles, and expectations to all team members
Coaches others on how to deliver best-in-class hospitality
Ensures the team has the right skills and leverages individual strengths
Rewards team efforts and creates a strong sense of team spirit

Drives Results

Pushed the team to achieve results and maintains focus during high-volume periods
Fosters a sense of urgency for reaching goals and meeting shift objectives
Leverages business metrics to drive performance and maximize profitability
Maintains operational standards even when circumstances are challenging

Communicates Effectively

Adjusts communication style and content to suit guests, team members, and leadership
Encourages open, candid communication within the team
Listens actively to guests and team members and responds with clarity
Breaks down communication barriers to keep the operation running smoothly

QUALIFICATIONS

2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager

High school diploma or equivalent

Ability to obtain required licenses and certifications for your location

Must be 21 years of age or older as required by state or local law

PHYSICAL REQUIREMENTS

Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents

BENEFITS

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform - and that’s just for starters for those who qualify. View team member benefits here.

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Agency Resumes

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

E-Verify

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Our Promises to our Team Members