Front of House Manager

Socket.dev; Charlotte (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Free Play

Discounted food

Health insurance

Dental

Vision

401(k) match

Mental well-being platform

Job summary

Topgolf is seeking a Front of House Manager to lead our guest-facing team, delivering best-in-class service and hospitality. You will coach team members, drive guest satisfaction, and ensure every area of the venue is staffed, running, and delivering an exceptional experience.

You will own opening and closing procedures, manage shifts, assist with hiring and onboarding, and support team development, with a focus on safety, standards, and profitability.

Qualifications

• 2+ years of restaurant, hotel, or entertainment venue management or supervisory experience.
• Strong leadership, communication, and coaching skills.
• Ability to obtain required licenses and certifications for your location.

Responsibilities

• Lead the Guest Experience by setting service standards and remaining visible on the floor.
• Coach front of house team members and drive engagement and accountability.
• Manage opening/closing procedures, shifts, and scheduling.
• Uphold safety, health, and operational standards and drive guest satisfaction.
• Foster a positive, high-energy work environment aligned with Topgolf values.

Skills

Restaurant management

Team supervision

Guest service

Education

High school diploma

Job description

ABOUT TOPGOLF

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back.

WHAT WE’RE SEEKING

Do you feel it when the guest experience is off before anyone says a word? Can you manage the energy of a room, hold your team to high standards, and still make every guest feel like the most important person there?

We're looking for a Front of House Manager who understands that hospitality is a craft. Someone who develops their team through real coaching, not just correction, and who knows the difference between a shift that ran smoothly and a shift that was truly exceptional. Standards do not maintain themselves. They're held by leaders who care.

If hospitality is more than a job title to you, this is where that shows.

THE ROLE

The Front of House Manager leads our guest-facing team in delivering best-in-class, rockstar-level service and hospitality. This role is responsible for coaching Team members, driving guest satisfaction, and ensuring every area of the venue is staffed, running, and delivering an exceptional experience.

Beyond the guest experience, the Front of House Manager owns general operational responsibilities including opening and closing, managing shifts, hiring, scheduling, and supporting team development. The guest experience always comes first.

As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.

WHAT YOU WILL DO

Lead the Guest Experience

• Set the daily standard for service and hospitality across the front of house
• Stay visible on the floor and interact with guests to assess and elevate their experience
• Always uphold operating procedures and guest safety and satisfaction standards
• Ensure all guest areas are fully staffed and functioning efficiently

Coach and Develop the Team

• Supervise front of house team members and coach them in the moment
• Drive team member engagement and create a team culture rooted in care and accountability
• Support hiring, scheduling, onboarding, and ongoing development
• Delegate tasks clearly and follow up to ensure completion

Manage Operations

• Execute opening and closing procedures and manage assigned shifts
• Use business metrics and guest feedback to drive performance improvements
• Maximize revenue and profit within your area of responsibility
• Support ordering, inventory management, and facilities needs as assigned

Uphold Standards and Culture

• Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
• Maintain compliance with all health, safety, and operational standards
• Champion a positive, high-energy work environment that reflects the Topgolf brand

CORE COMPETENCIES FOR SUCCESS

Customer Focus

Building strong customer relationships and delivering customer-centric solutions.

• Gathers guest satisfaction input on behalf of the team and takes action on findings
• Hold Team members accountable for meeting and exceeding guest expectations
• Addresses gaps in the team's ability to meet emerging guest needs
• Aligns daily operations and team behaviors to create outstanding guest experiences

Builds Effective Teams

Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

• Communicates clear goals, roles, and expectations to all team members
• Coaches others on how to deliver best-in-class hospitality
• Ensures the team has the right skills and leverages individual strengths
• Rewards team efforts and creates a strong sense of team spirit

Drives Results

Consistently achieving results, even under tough circumstances.

• Pushes the team to achieve results and maintains focus during high-volume periods
• Fosters a sense of urgency for reaching goals and meeting shift objectives
• Leverages business metrics to drive performance and maximize profitability
• Maintains operational standards even when circumstances are challenging

Communicates Effectively

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Adjusts communication style and content to suit guests, team members, and leadership
• Encourages open, candid communication within the team
• Listens actively to guests and team members and responds with clarity
• Breaks down communication barriers to keep the operation running smoothly

QUALIFICATIONS

• 2+ years of restaurant, hotel, or entertainment venue management or supervisory experience
• High school diploma or equivalent
• Ability to obtain required licenses and certifications for your location
• Must be 21 years of age or older as required by state or local law

PHYSICAL REQUIREMENTS

Let us be real; this is not your typical desk job! Here is what you will need to do to thrive in this role:

• Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
• Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
• Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
• Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
• Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
• Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents

Sounds like a fit? We cannot wait to meet with you!

BENEFITS

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.