Front of House Manager

Pinstripes; California, Orlando (MO, FL, NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading company known for its unique venues and exceptional service. As a Manager, you'll oversee daily operations, manage staff, and ensure high standards across various workgroups. With opportunities for rapid career advancement, you will engage with guests and lead your team to success. This role supports professional development and offers a dynamic work environment, including a 4-day work week.

Qualifications

• Ability to manage shifts effectively and uphold company standards.
• Engage and communicate effectively with staff and guests.

Responsibilities

• Oversee daily operations and manage staffing levels.
• Lead pre-shift meetings and coach service staff.

Skills

Leadership

Communication

Coaching

Job description

Description

How would you like to have a 4 Day Work Week?

Pinstripes is known for attracting exceptional people who are passionate about service. Our venues are dynamic in layout and design, with each location offering a unique experience. We entertain hundreds of guests weekly through our Bistro, Bowling, Bocce, and Bar areas, and host a variety of events from corporate happy hours to social gatherings and multi-course seated dinners.

New managers begin with an intensive training program at one of our venues. Our managers come from diverse backgrounds, and prior expertise is not required on day one. During training, you'll have multiple opportunities to demonstrate your strengths. Each manager is expected to oversee different workgroups such as service, bar, host, and busser, working as a team to ensure high standards across the venue.

Managers will gain exposure to various work zones, manage private events, and review financials regularly to understand how to drive the venue's success financially. We support professional development through classes, mentoring, and guidance, aiming to develop well-rounded restaurateurs who are also savvy businesspeople.

Looking ahead to 2023, we plan to open six new locations—two in California, three in Florida, and one in New Jersey. We are expanding our current team at 13 locations and may offer relocation opportunities to key team members to lead these new venues. Our management recruitment focuses on individuals committed to high standards and service excellence, who enjoy a small-company atmosphere, building relationships, and delivering quality.

Requirements

A Pinstripes Manager executes systems, interacts with guests, and holds staff accountable to company standards. They are responsible for daily operations and have opportunities for rapid career advancement. The essential requirements for a Manager include:

Standards

• Familiarity with the specifications and standards outlined in the Training Manual
• Proactively upholding company standards for food, beverage, service, and aesthetics

Shift Execution

• Ability to run and manage shifts effectively
• Open and close the venue with proper aesthetics
• Maintain aesthetic standards throughout the shift
• Manage staffing levels and ensure proper coverage
• Take ownership of their assigned area
• Pay attention to detail and ensure smooth shift flow
• Control labor costs to meet budgets

Coaching & Teaching

• Lead inspiring and informative pre-shift meetings
• Engage and communicate effectively with staff
• Coach service staff using the 'See It, Say It' approach
• Handle disciplinary conversations professionally and hold staff accountable
• Communicate staff issues clearly with other managers

Workgroup

• Follow workgroup systems per the Training Manual
• Ensure schedules are fair, timely, and well-communicated
• Implement corporate training programs
• Participate in hiring processes and understand hiring standards
• Build good relationships with staff and earn respect
• Conduct timely inventories and stay aware of financial metrics
• Keep costs aligned with expectations ('Cost of Sales')

Staff Relations

• Maintain professionalism and effective communication
• Develop strategic approaches to management
• Be approachable and the 'Go To' manager on the floor

Guest Relations

• Engage with guests through table touches
• Seek to connect and build rapport with guests
• Handle guest situations effectively and ensure complete satisfaction
• Engage in community involvement initiatives