Front of House Leader – Hospitality & Growth

TravelCenters of America; Columbia (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Vacation and paid holidays

Tuition reimbursement

On-site meal discounts

Discounts on technology, travel, food,

Job summary

TravelCenters of America is seeking a Customer Service Representative to deliver friendly, accurate, and efficient service across our quick service restaurant locations. You will lead by example, supervise front-of-house operations, and respond to guest concerns while coaching staff according to company policy.

Ideal candidates demonstrate excellent verbal and written communication, flexibility for nights/weekends/holidays, and proficiency with Microsoft Word and POS systems.

Qualifications

• Demonstrated ability to deliver friendly, accurate and efficient service.
• Strong verbal and written communication skills.
• Ability to coach staff and provide feedback according to policy.
• Flexible availability including nights, weekends and some holidays.
• Proficient with Microsoft Word, POS software and email etiquette; able to run operational reports.

Responsibilities

• Provide friendly, accurate, and efficient service to guests to ensure return visits.
• Oversee front-of-house operations and supervise staff.
• Respond to guest concerns and resolve issues; communicate solutions.
• Coach staff per company policy and foster constructive feedback.
• Adhere to safety standards and manage restaurant operations to meet financial goals.

Skills

Customer service

Leadership

Verbal communication

Written communication

Problem solving

Tools

Microsoft Word

POS software

Job description

TravelCenters of America is seeking a Customer Service Representative to deliver friendly, accurate, and efficient service across our quick service restaurant locations. You will lead by example, supervise front-of-house operations, and respond to guest concerns while coaching staff according to company policy.

Ideal candidates demonstrate excellent verbal and written communication, flexibility for nights/weekends/holidays, and proficiency with Microsoft Word and POS systems.