Front of House Lead & Ambassador Coordinator

San Diego Theatres; San Diego (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

San Diego Theatres is seeking an Assistant Chief Usher to coordinate the Ambassador Corps and actively assist guests and staff to ensure an outstanding experience at our Balboa and Civic Theatres. This leadership role emphasizes service, safety and professionalism, while setting an example for the team.

The position requires 40% event availability, including nights, weekends, and holidays, with a strong focus on guest comfort, accessibility and quick problem resolution.

Qualifications

• High school diploma or GED required.
• Experience in hospitality or events preferred.
• Ability to maintain composure with diverse guests.

Responsibilities

• Coordinate volunteer Ambassador Corps for events.
• Assist guests and staff in lobby and seating areas.
• Maintain service levels per Bravo and customer service standards.
• Identify safety concerns and report to management.
• Uphold professional appearance and follow venue policies.

Skills

Customer Service

Problem Solving

Attention to Detail

Professional Appearance

Shift Flexibility

Night/Weekend/Holiday Availability

Disability Awareness

English Proficiency

Education

High School Diploma or GED

Job description

San Diego Theatres is seeking an Assistant Chief Usher to coordinate the Ambassador Corps and actively assist guests and staff to ensure an outstanding experience at our Balboa and Civic Theatres. This leadership role emphasizes service, safety and professionalism, while setting an example for the team.

The position requires 40% event availability, including nights, weekends, and holidays, with a strong focus on guest comfort, accessibility and quick problem resolution.