Front of House Lead

Clover; Boston (MA); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Pay rate $16/hr

Tip pool

Health benefits (full-time)

Discounts on meals and items

Referral bonus

Career growth opportunities

Free Knife Skills classes

Free cooking classes

Food sourcing trips

Menu development meetings

Job summary

Clover Food Lab in Boston is seeking a Front of House Lead to guide our in-store service and create a welcoming, food-focused atmosphere aligned with Clover’s vision.

You will lead order-takers, ensure a premier guest experience, manage daily operations, and participate in team development while delivering a fun, fast-paced dining experience for our customers.

Position offers full-time or part-time schedules with competitive pay and growth opportunities within Clover’s community.

Qualifications

• 1+ years experience in a customer-facing role at Clover or other
• Excellent verbal communications skills
• A passion for food and a willingness to work hard
• A basic understanding of the Clover brand, aesthetics, and friendly customer service skills (voice, tone, etc.)
• The ability to thrive in a self-directed, fast-paced, forward-thinking environment

Responsibilities

• Engage one-on-one with customers through order-taking at their home location
• Lead a team of order-takers through two meals per day (eg. Breakfast/Lunch or Lunch/Dinner)
• Work with their manager to build sales and improve customer experience
• Ability to use electronic systems, such as tablets and our POS systems
• Maintain retail inventory and assist in merchandising of our in-store displays where we sell books, packaged foods, cooking equipment, coffee and more
• Clean stations and bathrooms, wash dishes, make sure we're maintaining the ‘Clover Clean' standard
• Able to stand for prolonged periods of time, and repeated walking, bending, stretching and occasional lifting (up to 50lbs), with or without reasonable accommodation
• Able to work a varied schedule that includes night and weekends
• Most importantly, a desire to learn, grow, and have fun!

Skills

Customer service

Verbal communication

Food knowledge

Team leadership

Tools

POS systems

Job description

At Clover, we rely on our Front of House Lead to bring the best example for the front of house staff. The FOH Lead will be responsible for creating a fun, food focused, customer service driven atmosphere that is unique to each location but also embodies the Clover vision. The ideal candidate will excel at working in a fast-paced restaurant environment and will be responsible for providing a premier experience to customers, building a sense of community within their restaurant, and collecting feedback from customers that will help Clover become a better place. At the core of this role is a deep understanding of the Clover brand and mission. It is about connecting with our customers, leading by example and being genuinely into food and where it comes from!

The ideal candidate is a huge fan of Clover, loves food and sharing it with others, has excellent verbal communications skills, and is a team-player with a strong work-ethic. Previous customer-facing experience is required.

Our team of FOH Leads work at a single Clover restaurant, reporting to the manager of the location in which they work. We\'re currently looking for applications interested in full-time or part-time hours.

Duties

• Engage one-on-one with customers through order-taking at their home location
• Lead a team of order-takers through two meals per day (eg. Breakfast/Lunch or Lunch/Dinner)
• Work with their manager to build sales and improve customer experience
• Ability to use electronic systems, such as tablets and our POS systems
• Maintain retail inventory and assist in merchandising of our in-store displays where we sell books, packaged foods, cooking equipment, coffee and more
• Clean stations and bathrooms, wash dishes, make sure we\'re maintaining the ‘Clover Clean\' standard
• Able to stand for prolonged periods of time, and repeated walking, bending, stretching and occasional lifting (up to 50lbs), with or without reasonable accommodation
• Able to work a varied schedule that includes night and weekends
• Most importantly, a desire to learn, grow, and have fun!

Human Resources may invite you to participate in a Practical Interview. This gives you the opportunity to interview us. Applicants experience the job hands on, get to know the staff and gain a better understanding of Clover culture. Additionally, we use the face-to-face interaction as an opportunity to get to know you better

Requirements

• 1+ years experience in a customer-facing role at Clover or other
• Excellent verbal communications skills
• A passion for food and a willingness to work hard
• A basic understanding of the Clover brand, aesthetics, and friendly customer service skills (voice, tone, etc.)
• The ability to thrive in a self-directed, fast-paced, forward-thinking environment

Don\'t meet every single requirement? We are dedicated to building a diverse, inclusive and authentic workplace, so if you\'re excited about this role but your past experience doesn\'t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be the right candidate for this or other roles.

Clover Food Lab is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

Benefits

• Pay is $16/hr
• Eligible to participate in the tip pool, we have awesome tips!
• Full health, vision and dental benefits available to full-time benefit-eligible staff
• Generous discounts on Clover meals, apparel, take-home mealboxes, and an array of local food items sold in our stores
• A fun and welcoming work environment with supportive management
• $300 referral bonus when you refer a friend to Clover!
• Opportunity to build a meaningful career - lots of room to grow!
• Free Knife Skills 101, 102, 103 classes (custom knife when you pass 102)
• Free cooking classes (pickling, soup-making, hot sauce making)
• Opportunities to attend food sourcing trips to coffee roasters, farmers, cheese-makers, etc
• Opportunities to attend food development meetings, contribute ideas/recipes to the menu