Front-of-House Guest Service Pro (Flexible Schedule)

Culver's; Madison Heights (MI); In loco; USD 15.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive wages

Paid training

Flexible schedule

Free Uniforms

Meal discounts

Career opportunities

Paid time off and insurance benefits

Descrizione del lavoro

Culver’s is seeking enthusiastic Adult Crew Members to join our front-of-house team in Michigan. You’ll greet guests, take orders, and deliver friendly, hometown hospitality in a fast-paced environment.

We offer competitive wages, paid training, flexible schedules, and perks including uniforms, meal discounts, and benefits for eligible team members. Strong teamwork and customer service shine here.

Competenze

• A genuine smile!
• Good communication skills
• Dependability
• Flexible Schedules

Mansioni

• Consistently provides excellent guest service and hospitality.
• Demonstrates proper personal hygiene and food safety practices consistently.
• Maintains a neat, well-groomed uniformed appearance.
• Follows restaurant policy on attendance, respectful conduct of team members and all other policies consistently.
• Assists guests with product knowledge and promotional information upon request accurately.
• Performs back-up support accurately and timely after secondary responsibilities are accomplished.

Conoscenze

Genuine smile

Good communication

Dependability

Flexible schedules

Descrizione del lavoro

Culver’s is looking for new Adult Crew Members!

If delighting is in your DNA, you’ll be a natural at this position! Our front-of-house (FOH) crew

members always bring the energy and thrive in our fun, fast-paced environment. Whether it’s

greeting guests at the door, taking orders behind the counter or delivering outstanding service

throughout our restaurants, these are the people who bring our hometown hospitality to life each

and every day.

We offer:

• Competitive wages
• Paid training
• Flexible schedule
• Free Uniforms
• Meal discounts
• Career opportunities
• Paid time off and insurance benefits for eligible team members
• And much, much more!

ESSENTIAL FUNCTIONS

• Consistently provides excellent guest service and hospitality.
• Demonstrates proper personal hygiene and food safety practices consistently.
• Maintains a neat, well-groomed uniformed appearance.
• Follows restaurant policy on attendance, respectful conduct of team members and all other policies consistently.
• Assists guests with product knowledge and promotional information upon request accurately.
• Follows company safety standards at all times and looks out for the safety of other team members and guests.
• Demonstrates proper food safety practices and knowledge.
• Handles guest comments promptly and courteously.
• Performs primary position responsibilities timely and accurately.
• Performs secondary position responsibilities timely and accurately, after the primary duties are accomplished.
• Performs back-up support accurately and timely after secondary responsibilities are accomplished.
• Assists with odd job responsibilities timely, upon manager on duty (M.O.D.) request.
• Answers the telephone promptly, courteously and professionally.
• Prepares quality products while maintaining: portion control and presentation within service goal times.
• Attends all team member meetings.
• Communicates with guests, team and management.
• Maintains a sense of urgency.

QUALIFICATIONS:

• A genuine smile!
• Good communication skills
• Dependability
• Flexible Schedules

PHYSICAL ABILITIES:

• Stand Constantly
• Walk Constantly
• Sit Occasionally
• Handling Constantly
• Lift/carry 10 lbs or less Constantly
• Lift/carry 11-20 lbs Constantly
• Lift/carry 21-50 lbs Frequently
• Lift/carry 51-100 lbs Occasionally

TEAM MEMBER PERFORMANCE SUCCESS FACTORS

COMMUNICATION:Verbal and written communication is timely, clear, concise; delivers ideas for

solutions with problems; communicates well with team members and guests.

CHANGE MANAGEMENT:Supportive of change; reacts quickly and appropriately; accepts

direction and constructive feedback.

DECISION MAKING & PROBLEM SOLVING:Uses judgment, common sense and sensitivity

in addressing issues and seeking solutions to problems and challenges; gathers appropriate

information.

INNOVATION & CREATIVITY:Seeks new ways to improve efficiency, effectiveness, quality;

offers suggestions and solutions to obstacles and challenges.

PLANNING:Organized and able to establish priorities; delivers the desired results; manages

multiple deadlines and priorities with a professional attitude. Recognizes priorities and responds with

a sense of urgency. Follows procedures and policies in planning and executing job responsibilities.

COOPERATION:Supports fellow team members and is cooperative in providing excellent guest

service.

QUALITY OF WORK:Delivers quality work on time at the desired standards. Performs work

duties in support of safety and security policies.

ACCOUNTABILITY:Delivers results on time and at the quality level promised. Is punctual and

ready to begin work assignments. Delivers quality work product using resources and time allocated.

We've made it our commitment that any guest who chooses Culver's leaves happy - and that means creating a great experience for you too!

In 1984, Craig and Lea Culver, along with Craig’s parents George and Ruth, opened the very first Culver's in the family’s beloved hometown of Sauk City, Wisconsin, and began serving ButterBurgers® and Frozen Custard.
Craveable as our signature combination is, the Culver family knew right away that although the business is centered around the food, it is really about the people. While folks can vividly recall the first time they bit into a ButterBurger or tasted a scoop of rich, creamy Fresh Frozen Custard, it’s our way of welcoming guests that truly makes Culver’s delicious.